Alanna Pallone-Kini

Experienced & compassionate phlebotomist with 22 years of experience in performing blood draws( venipuncture & capillary, specimen processing,and ensuring patient comfort. Adept at maintaining accurate records, adhering to strict safety protocols, and collaborating effectively with healthcare teams. Trained in the new EPIC system and CPR certified. Trained and mentored new Phlebotomist, fostering adherence to safety standards ans to the best of practices.

Performed over 20,00 successfully blood draws, ensuring efficient turnaround time for lab results.

Maintained patient records and ensured confidentiality in compliance with HIPAA regulations. Worked closely with medical staff/providers to ensure seamless patient care and specimen collection.

Medical Office Assistance/Clinical Assistant:

Jan.2012-2015

Patient care,surgical scheduling, working with providers suring office hours.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Answered questions about store policies and addressed customer concerns.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.