Alanna Penn
San Bernardino,CA
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Crew Member
Charleys Philly Steaks
07.2022 - 08.2023
- Preparing meals, handling customer orders, and maintaining establishment's efficiency.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Worked front counter, take-out and other areas.
Hostess/Server
Red Lobster
11.2021 - 05.2022
- Greet and escort guest to their table
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Sales Associate
Footaction
01.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Increased sales by 10%
Education
Associate of Science - Pre Nursing
Cal State University of San Bernardino
San Bernardino, CA06.2027
Skills
- Communication skills
- Serving Experience
- Restaurant Experience
- Host/Hostess
- Reliable
- Heavy lifting
- Retail Sales
- Guest Services
- Customer service
- Table Setting Knowledge
Timeline
Crew Member
Charleys Philly Steaks
07.2022 - 08.2023
Hostess/Server
Red Lobster
11.2021 - 05.2022
Sales Associate
Footaction
01.2021 - 10.2021
Associate of Science - Pre Nursing
Cal State University of San Bernardino