Alanna Principato

40 hours a week at $18 an hour

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Assisted coworkers and staff members with special tasks on daily basis.

40 hours a week at $19 an hour

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system using various databases to improve document organization and management
• Restocked supplies and placed purchase orders to maintain adequate inventory levels
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Created and maintained databases to track and record customer data
• Developed/updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Scheduled office meetings and client appointments for staff teams
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Analyzed and developed strategies to streamline and improve office procedures
• Processed customer orders accurately and within agreed timeframes to meet service standards
• Negotiated contracts with vendors and suppliers for office supplies, equipment, and services
• Managed filing system entered data and completed other clerical tasks
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Assisted management, coworkers, and customers with special tasks on daily basis
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Routinely sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

40 hours a week at $20 an hour

• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Planned daily menus and prepped food for service.
• Monitored expenditures and identified areas to maximize budget and minimize costs.
• Accepted orders and packed food for takeout and delivery.
• Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
• Greeted customers, answered menu questions and responded to complaints.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Oversaw food preparation and monitored safety protocols.
• Developed unique events and special promotions to drive sales.

20 hours a week at $20 an hour

• Developed marketing content such as blogs, promotional materials, and advertisements for social media
• Managed team to generate original content and moderate online community members
• Improved page content, keyword relevancy and branding to achieve search engine optimization goals
• Engaged relevant influencers to build brand awareness
• Communicated with followers to promptly respond to queries and monitor reviews
• Increased customer engagement through social media.

40 hours a week at $18 an hour

• Developed creative design for marketing packages, including print materials, brochures, banners, and signs
• Created aesthetically pleasing advertisements that complemented products
• Created broad range of work using various design techniques
• Put together videos for social media, advertising, and informational purposes
• Used Adobe Illustrator to create images and layouts for multiple projects
• Created digital image files for use in digital and traditional printing methods
• Met with customers to present mockups and collect information for adjustments
• Designed website layouts, templates, and unique branded looks
• Developed creative design for print materials, banners, and signs.

40 hours a week at $15 an hour

• Maintained relationships with clients through punctuality and excellent customer service
• Set up 3 printing machines daily and maintaining a safe, functional, and clean workspace
• Examined job orders to determine quantity, stock specifications, colors, and special printing instructions
• Employed root cause analysis to troubleshoot equipment and processing issues
• Prepared and operated offset printing press for maximum efficiency and production
• Proofed all job orders, securing client approval prior to production
• Multi-tasked to keep all assigned projects running effectively and efficiently
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Maintained technology equipment performance by configuring, diagnosing, and repairing hardware
• Performed maintenance duties and safely handled chemicals and solutions
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

40 hours a week at $15 an hour

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
• Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency
• Enforced proactive inspection and maintenance schedules keeping equipment in good operational condition
• Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements
• Maintained strong vendor connections, including arranging pricing and delivery structures, and managing specific shipment or paperwork concerns
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
• Tracked production and quality control systems to proactively identify deficiencies
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Orchestrated efficient routing by producing accurate shipping documentation and package labels
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
• Reviewed order data to verify transactions and shipping dates
• Coordinated efficient storage areas to optimize materials movements and minimize labor hours
• Performed basic mathematical calculations to check weights and dimensions of shipments
• Conducted research to address shipping errors and packaging mistakes
• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Cultivated customer loyalty, promoted repeat customers, and improved sales
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
• Answered customer telephone calls promptly to avoid on-hold wait times
• Communicated with vendors regarding backorder availability, future inventory, and special orders
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
• Responded to customer requests for products, services, and company information
• Provided information regarding charge accounts and loyalty programs
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
• Recommended products to customers, thoroughly explaining details
• Organized storage areas to optimize materials movements and minimize labor hours
• Completed basic mathematical calculations to check weights and dimensions of shipments
• Communicated with vendor representatives to resolve damaged shipments and item shortages
• Packed, secured, labeled, and applied postage to materials to prepare items for shipment.