Alannah Washington
Indianapolis,IN
Summary
Versatile and dynamic, with a proven track record for enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in customer relations and complaint resolution, I excel in fast-paced environments, demonstrating a keen ability to multitask and adapt. My commitment to team development and goal achievement drives consistent success.
Overview
3
3
years of professional experience
Work History
To Go /Server Assistant
Outback Steakhouse
05.2024 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Dog Walker/ Sitter
Rover.com
09.2023 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Provided dog with water for adequate hydration on longer walks.
- Greeted pet owners warmly to build trust and create lasting relationships.
Team Member
McAllister's Deli
05.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Crisp N Green
01.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Host / to Go
Eastern Peak
08.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Pet Pro
Petsuitesinc
05.2022 - 12.2023
- Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
- Processed sales transactions accurately and quickly while creating a positive checkout experience for customers.
- Collaborated with fellow team members to create engaging in-store events promoting pet adoption, wellness, and training services.
- Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.
- Performed routine health assessments on animals under our care by observing their behavior and physical condition, ensuring optimal wellbeing.
Coach
Kidokinetics
05.2023 - 07.2023
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Host/ Togo
Charlestons
05.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Exercise Science
Tennessee State University
Nashville, TN05.2026
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2022
Skills
- Strong multitasking
- Quick Learner
- Sense of urgency
- Adaptable mindset
- Phone Etiquette
- Memory retention
- Allergy awareness
- Order Accuracy
- Cleanliness standards
- Efficient Packaging
- Goal-Oriented
- Flexibility
- Detail Oriented
- Complaint resolution
- Money Handling
- Customer Service
Timeline
To Go /Server Assistant
Outback Steakhouse
05.2024 - Current
Team Member
McAllister's Deli
05.2024 - 07.2024
Team Member
Crisp N Green
01.2024 - 03.2024
Dog Walker/ Sitter
Rover.com
09.2023 - Current
Host / to Go
Eastern Peak
08.2023 - 01.2024
Coach
Kidokinetics
05.2023 - 07.2023
Pet Pro
Petsuitesinc
05.2022 - 12.2023
Host/ Togo
Charlestons
05.2021 - 08.2022
Bachelor of Science - Exercise Science
Tennessee State University
High School Diploma -
Lawrence Central High School