Alany Fernandez
Bronx,NY
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY03-2028
Work History
Receptionist
Crotona Surgery Center
The Bronx, NY
01.2026 - Current
- Managed appointment scheduling and patient inquiries to enhance workflow efficiency.
- Operated multi-line phone system to direct calls and provide information promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated with medical staff to ensure smooth patient flow and service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Babysitter
Private
Bronx, NY
06.2024 - Current
- Supervising Children- always ensures children’s safety; monitor and prevent risky behavior.
- Maintain a safe environment.
- Helping with homework and school assignments.
- Bathing and hygiene- with parents’ permission.
- Light housekeeping - tidy up play areas, wash dishes used during shift, etc.
- Thorough communication with the parents- updating on child’s behavior, meals, and any incidents.
- Taking the children to the park and engaging in nature activities.
- Meal and snack preparations.
Bookkeeper/Cashier
Key Food Supermarket
Bronx, NY
03.2023 - 08.2026
- Record financial transactions- track all incoming and outgoing funds.
- Process Transactions- Handle cash, credit card, and mobile payments.
- Greet customers and answer basic inquiries; resolve minor customer issues.
- Balancing the cash drawer in the beginning and end of the shift.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Follow security procedures- watching for counterfeit bills, securing the cash register when not in use.
- Verified that customers were of legal age to purchase alcohol and tobacco products.
Sales Associate
Victoria's Secret & PINK
Yonkers, NY
10.2025 - 12.2025
- Managed inventory levels, ensuring product availability and timely restocking of merchandise.
- Assisted in visual merchandising, creating appealing displays that aligned with brand standards.
- Implemented promotional strategies to boost sales during peak seasons and special events.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Built relationships with customers to encourage repeat business.
Skills
- Payment Processing
- Staff Training
- Sales Expertise
- Time Management
- Bookkeeping
- Numerical Accuracy
- Confidentiality
- Multitasking
- Patience
- Emotional Intelligence
- Punctuality
- Good Judgement
- Data entry
LANGUAGES
English - Intermediate
Spanish - Intermediate
Timeline
Receptionist
Crotona Surgery Center
01.2026 - Current
Sales Associate
Victoria's Secret & PINK
10.2025 - 12.2025
Babysitter
Private
06.2024 - Current
Bookkeeper/Cashier
Key Food Supermarket
03.2023 - 08.2026
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice