Alanys Lopez
Tampa,FL
Summary
Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
11.2021 - 09.2023
- Worked effectively with team members to coordinate effective solutions to any question or concern.
- Managed team of over 15 while keeping breaks on schedule
- Performed follow-up services for dissatisfied customers, ensuring pleasant experience.
- Quarreled guests to have efficient and quick checkout while calling for needed support.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Trained new hires to perform to their highest potential and give it their all everyday.
Waitress
Blac Flamingo Coffee
06.2019 - 07.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables 30+ tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2026
High School Diploma -
Christian Nazarene Academy
Puerto Rico05.2021
Skills
- Experience in leadership
- Customer service background
- Passionate towards making environments welcoming and safe
- Knowledgeable on transactions & returns
- Swift and very adaptive learner
- Up to date with current needs & trends
- Strong willed and resilient against problems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advocate
Target
11.2021 - 09.2023
Waitress
Blac Flamingo Coffee
06.2019 - 07.2019
Associate of Arts -
Hillsborough Community College
High School Diploma -
Christian Nazarene Academy