RJ Paris
Gainesville
Summary
Innovative and customer-focused professional with years of experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits displayed even while multi-tasking. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively and timely.
Overview
5
5
years of professional experience
Work History
Service Advocate
Target
12.2023 - Current
- Enhanced client retention through exceptional service delivery and proactive communication.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Delivered friendly service and offered expert support in every interaction while under time constraints.
Concessionist
Regal
04.2022 - 04.2023
- Transported supplies and stock to replenish items to streamline operations.
- Assisted in the training of new concession staff, contributing to a cohesive team environment.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
- Performed routine maintenance tasks on equipment such as cleaning popcorn machines and soda fountains, ensuring optimal performance during operation hours.
Ice Cream Roller
Rolled Ice Cream
01.2020 - 01.2023
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Boosted team productivity by maintaining a clean and organized work environment, ensuring all tools were readily available.
- Enhanced customer satisfaction by efficiently preparing and serving ice cream rolls with attention to detail and presentation.
- Managed and motivated employees to be productive and engaged in work.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Cashier/Pet Care
PetSmart
01.2021 - 04.2022
- Helped customers complete purchases, locate items, and join reward programs while ensuring compliance with company policies and procedures and processing transactions efficiently.
- Enhanced customer satisfaction by providing efficient and accurate cash, card and check transactions.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Greeted current and future pet owners and went over available services and products, outlined costs, and determined special needs of animals under care.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville05-2025
Bachelor of Arts - Cultural Anthropology
University of Florida
Gainesville05-2025
Skills
- Leadership Experience
- Customer Service
- Communication Skills
- Adaptability
- Problem Solving
- Multitasking
- Resource management
Languages
English
Native or Bilingual
Spanish
Professional Working
Korean
Limited Working
Vietnamese
Elementary
Timeline
Service Advocate
Target
12.2023 - Current
Concessionist
Regal
04.2022 - 04.2023
Cashier/Pet Care
PetSmart
01.2021 - 04.2022
Ice Cream Roller
Rolled Ice Cream
01.2020 - 01.2023
Bachelor of Science - Psychology
University of Florida
Bachelor of Arts - Cultural Anthropology
University of Florida
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