Alanze I. Alexander
Folsom,USA
Summary
Multifaceted and patient-oriented professional with significant experience in dental assistance and customer service. Expertise in facilitating clinical procedures, educating patients, and managing front-desk operations, alongside strong communication and conflict-resolution skills developed in dynamic customer-facing environments. Focused on ensuring high-quality care and nurturing positive client relationships in both healthcare and service domains.
Overview
2024
2024
years of professional experience
Work History
Cashier
Country Roads Nutrition
2017 - 2021
- Operated cash registers, processing cash, credit, and mobile payments with accuracy.
- Delivered friendly customer service by addressing inquiries and resolving minor issues.
- Balanced cash drawer at shift start and end to ensure accountability.
- Maintained cleanliness and organization of store while restocking supplies as necessary.
- Promoted in-store specials and upsold products to drive daily sales growth.
- Processed returns and exchanges according to company policies, ensuring customer satisfaction.
- Collaborated with team members during peak hours to minimize wait times.
Call Center Representative
ADT
2021 - 2023
- Handled 80–100 inbound calls daily, providing courteous assistance for product inquiries and technical issues.
- Maintained customer satisfaction scores above 90% by actively listening and offering customized solutions.
- Documented interactions in CRM software to ensure accurate tracking of case progress.
- Exceeded monthly metrics for average handle time, first call resolution, and quality assurance scores.
- Professionally de-escalated complex situations, leading to fewer supervisor call transfers.
Expanded Duties Dental Assistant
Northshore Dental
01.2023 - 01.2024
- Prepared examination rooms by sterilizing instruments and ensuring all equipment was ready for procedures.
- Assisted the dentist during a wide variety of procedures including fillings, crowns, extractions, and root canals.
- Took and developed dental X-rays in compliance with safety and infection control procedures.
- Educated patients on proper oral hygiene techniques, post-procedure care, and treatment plans.
- Recorded and updated patient medical histories, treatment notes, and insurance information in dental software (e.g., Dentrix, Eaglesoft).
- Managed patient scheduling, check-in/check-out procedures, and billing support.
- Ensured compliance with OSHA and HIPAA regulations regarding cleanliness and patient confidentiality.
- Maintained inventory and ordered dental and office supplies to ensure smooth clinic operations.
Customer Service Representative
Progressive
2021 - 2023
- Maintained professionalism under pressure while managing high-stress situations and resolving conflicts.
- Increased customer loyalty by addressing complaints with empathy and understanding.
- Efficiently handled escalated calls, ensuring satisfactory outcomes for all parties involved.
- Provided timely responses to customer requests for products, services, and company information.
- Acquired in-depth product knowledge to make informed recommendations aligned with customer preferences.
Education
Expanded Duties Dental Assistant - Dental Assisting
Louisiana State University
Baton Rouge, LA01.2025
Dental Assistant Program
Delta College
Covington, LA01.2023
High School Diploma -
Franklinton High School
Franklinton, LA05.2021
Skills
- CPR and BLS certification
- Dental radiology and terminology
- Vital sign assessment
- Microsoft Word and PowerPoint
- File management and organization
- Infection control practices
- Typing speed of 50 WPM
- HIPAA compliance knowledge
- Verbal and written communication
- Active listening skills
- Empathy and patience
- Conflict resolution strategies
- Problem-solving abilities
- Multitasking proficiency
- Adaptability in dynamic environments
- Team collaboration techniques
- Time management skills
- Positive attitude under pressure
Timeline
Expanded Duties Dental Assistant
Northshore Dental
01.2023 - 01.2024
Cashier
Country Roads Nutrition
2017 - 2021
Call Center Representative
ADT
2021 - 2023
Customer Service Representative
Progressive
2021 - 2023
Expanded Duties Dental Assistant - Dental Assisting
Louisiana State University
Dental Assistant Program
Delta College
High School Diploma -
Franklinton High School
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