Alaqua Gordon
Pensacola,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ibex call center
Kingston Jamaica , Jamaica
08.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
St Andrew Technical High
Kingston Jamaica 🇯🇲 07-2019
Skills
- Call Management
- Inbound and Outbound Calling
- Report Generation
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Paperwork Processing
- Data Collection
- High-Energy Attitude
- Call Center Operations
- Active Listening
- Customer Service
- Spreadsheets
Timeline
Customer Service Representative
Ibex call center
08.2019 - 12.2021
High School Diploma -
St Andrew Technical High
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