Alarick Rivas
New York,NY
Summary
Dedicated and professional Receptionist and Security Officer with proven experience delivering exceptional guest services while ensuring a safe and secure environment. Skilled in greeting and assisting guests, coordinating reservations, and providing personalized recommendations to enhance client experiences. Recognized for excellent communication, problem-solving, and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
SPS
New York, NY
09.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Streamlined communication between departments to ensure prompt service delivery.
- Trained new staff on front desk procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.
Receptionist
Mandarin Oriental Hotel Group
Miami, FL
02.2024 - 06.2025
- Greet and welcome guests in a warm, professional manner
- Provide information about hotel services, facilities, and local attractions
- Assist with reservations for dining, transportation, events, and entertainment
- Coordinate delivery of messages, mail, and packages to guests
- Work closely with front desk, housekeeping, and other departments to meet guest needs
- Keep lobby and concierge desk organized and welcoming
Security Officer
Allied Universal
Miami, FL
01.2019 - 12.2024
- Protect the company's staff, customers, and property by maintaining a safe and secure environment.
- Maintain a visible presence on the premises by regularly patrolling the building and perimeter.
- Work with team to monitor alarm systems, video surveillance and emergency detection equipment.
- Creating daily recap reports on what we have encountered throughout the day on property.
Education
Associate -
Broward College
Pembroke Pines, FL07.2015
Skills
- Oversaw customer service operations to enhance satisfaction and loyalty
- Facilitated clear communication across multicultural teams to foster collaboration
- Leveraged bilingual skills to expand service reach and improve engagement
- Implemented Microsoft Word for professional document management and reporting
- Optimized time management strategies to improve workflow efficiency
- Advanced computer literacy to support team technology needs
- Utilized Microsoft Excel to drive data-driven decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
SPS
09.2025 - Current
Receptionist
Mandarin Oriental Hotel Group
02.2024 - 06.2025
Security Officer
Allied Universal
01.2019 - 12.2024
Associate -
Broward College