Amberly Reyes
Tolleson,USA
Summary
Leveraged bilingual proficiency in English and Spanish to enhance communication, organization, and computer skills, consistently delivering positive experiences for guests and clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Skin & Body Studio
4150 W Peoria Ave Suit #217
10.2025 - 03.2026
- Greeted clients warmly upon arrival, creating a positive atmosphere.
- Scheduled appointments using booking software to optimize time and resources.
- Answered phone calls promptly, addressing inquiries with professionalism and clarity.
- Processed payments accurately at the front desk for seamless transactions.
- Provided information about services and products to enhance customer understanding.
- Maintained cleanliness in the reception area to promote a welcoming environment.
- Streamlined check-in procedures, reducing wait times for clients during peak hours.
- Improved client satisfaction by promptly resolving concerns and answering questions efficiently.
- Collaborated with team members to ensure smooth daily operations at the studio.
- Maintained visitor log for entering and leaving facility for security purposes.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Cashier & Customer Service
Carl’s Jr.
Goodyear, AZ
08.2023 - 03.2024
- Handled high-volume customer orders and payments using POS systems with speed and accuracy
- Delivered friendly, professional service while addressing customer questions and resolving concerns
- Maintained a clean, organized front area to support smooth daily operations
- Assisted team members during peak hours to ensure fast service and customer satisfaction
Hostess / Busser
Ah-So Sushi & Grill
Goodyear, AZ
05.2022 - 07.2022
- Greeted and seated guests while managing wait times in a fast-paced environment
- Created a welcoming and positive first impression for customers
- Supported servers by maintaining table readiness and assisting with guest needs
- Helped ensure a clean and organized dining area for an improved guest experience
Education
High School Diploma - undefined
Primavera Online
Goodyear, AZSkills
Promoted synergy among team members to achieve shared objectives
Oversaw front desk activities to enhance guest experiences and streamline operations Coordinated communication between departments to ensure efficient service delivery Trained new staff on front desk procedures and customer service standards
Managed cash handling operations to maintain financial integrity and security
Mediated disputes among team members to foster a positive work environment
Implemented effective time management strategies to streamline workflow and meet deadlines
Leveraged bilingual skills to support diverse client interactions and improve service delivery
Oversaw document creation processes using Microsoft Word to enhance team productivity Facilitated training sessions on advanced Word functionalities to improve document quality Collaborated with cross-functional teams to streamline document workflows
Led initiatives to streamline organizational processes for improved efficiency Oversaw project teams to ensure alignment with strategic goals Championed collaboration across departments to enhance project outcomes
Oversaw guest relations initiatives to foster positive experiences and loyalty Led efforts to improve service standards and address guest feedback effectively Developed strategies to enhance guest engagement and satisfaction metrics
Developed and implemented communication protocols to streamline information flow
Oversaw implementation of point of sale systems to streamline transaction processes Coordinated with cross-functional teams to optimize system performance and user experience Mentored junior staff on effective use of technology to improve operational efficiency
Applied analytical skills to troubleshoot issues and enhance workflow efficiency
Oversaw coordination of various projects to enhance team efficiency and productivity Facilitated communication among team members to streamline task execution Championed initiatives that improved workflow and resource allocation
Utilized comprehensive computer skills to support project execution and team collaboration
Promoted synergy among team members to achieve shared objectives
Certification
Arizona drivers license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Skin & Body Studio
10.2025 - 03.2026
Cashier & Customer Service
Carl’s Jr.
08.2023 - 03.2024
Hostess / Busser
Ah-So Sushi & Grill
05.2022 - 07.2022
High School Diploma - undefined
Primavera Online