Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Assistant Operations Manager
KJI Medical Services
Summerset, SD
04.2024 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Identified the needs of customers promptly and efficiently.
Community-based project servicing military families.
Coordinated with the General Manager on different operational issues and promotional activities.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline thea scope of positions for new organization.
Co-owner/sales
Eagle Trucking/Rush Transport
Swea City, Iowa
01.2011 - 04.2019
Developed strategies for increasing customer loyalty and satisfaction.
Analyzed financial reports to identify areas of improvement in operations.
Established policies and procedures to ensure compliance with local, state, and federal regulations.
Negotiated contracts with vendors and suppliers to secure the best terms possible.
Recruited, trained, evaluated, and supervised staff members across multiple departments.
Built relationships with key stakeholders such as clients, partners, investors.
Ran day to day operations and relationships between drivers, shippers and receivers.
Front Line Supervisor
U.S. Army Active Duty
Lawton , Ok
02.2002 - 01.2011
Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Cultivated interpersonal skills by building positive relationships with others.
Worked well in a team setting, providing support and guidance.
Self-motivated, with a strong sense of personal responsibility.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Adaptable and proficient in learning new concepts quickly and efficiently.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Education
Some College (No Degree) - Applied Behavioral Analysis
Purdue Global University
Indianapolis, IN
Skills
Flexible and Adaptable
Active Listening
Communication
Networking
Time Management
Customer Relations
Calm Under Pressure
Data Management
Research
Training & Development
Decision-Making
Timeline
Assistant Operations Manager
KJI Medical Services
04.2024 - Current
Co-owner/sales
Eagle Trucking/Rush Transport
01.2011 - 04.2019
Front Line Supervisor
U.S. Army Active Duty
02.2002 - 01.2011
Some College (No Degree) - Applied Behavioral Analysis
Interpreter Care Specialist at KJI Resources India Pvt. Ltd, A United Language Group CompanyInterpreter Care Specialist at KJI Resources India Pvt. Ltd, A United Language Group Company
Specialist Family Medicine & Lead Physician at Response Plus Medical Services (ADNOC Offshore – Zirkru Medical Center)Specialist Family Medicine & Lead Physician at Response Plus Medical Services (ADNOC Offshore – Zirkru Medical Center)