Alasha Barnes
New Market,AL
Summary
Night Shift Supervisor at HMC 9-1-1 with proven leadership in operations monitoring and staff development. Expert in decision-making and problem-solving, I enhance team performance and ensure quality service delivery. Committed to training and mentoring, I thrive in high-pressure environments, consistently achieving operational excellence and fostering a positive workplace culture.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Night Shift Supervisor
HMC 9-1-1
Huntsville, AL
08.2025 - Current
- Supervised night shift operations for emergency response team at HMC 9-1-1.
- Managed daily operations of 9-1-1 Calltakers and Shift Leads, directing training and conducting quality assurance reviews to enhance team readiness during critical calls.
- Supervised and evaluated Calltakers and Shift Leads, supported staffing assessments and monitored operations.
- Coordinated staffing schedules to ensure adequate coverage during peak call times.
- Trained and mentored new staff on protocols and emergency procedures.
9-1-1 Calltaker/Shift Lead
HMC 9-1-1
Huntsville, AL
06.2024 - 08.2025
- Received emergency calls, determining location and nature of emergencies to facilitate appropriate response. Gathered primary data for medical and fire incidents, routing callers to response agencies for timely assistance. Utilized a specialized computerized police protocol system to collect vital information for police-related emergencies. Entered accurate data into system while multi-tasking under pressure, ensuring vital information was recorded promptly.
- Received emergency calls and assessed situations for appropriate response.
- Coordinated communication between callers and emergency responders effectively.
- Maintained detailed documentation of caller information to support emergency response efforts. and maintained accurate records in real-time systems.
FEP Customer Service Representative
BCBS Tennessee
Remote
03.2024 - 05.2024
- Served as first point of contact for health plan members, clarifying insurance benefits and resolving inquiries to enhance member experience.
- Assisted members with inquiries about insurance coverage and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed member claims accurately and efficiently using internal systems.
9-1-1 Calltaker/Shift Lead
HMC 9-1-1
Huntsville, AL
08.2022 - 05.2024
- Received emergency calls, determining location and nature of emergencies to facilitate appropriate response. Gathered primary data for medical and fire-related incidents, routing callers to suitable response agencies to ensure timely assistance. Utilized specialized computerized police protocol system to collect vital information and provide essential life-saving instructions for police-related emergencies. Efficiently entered accurate data into the system while multi-tasking under pressure.
Medical Records Tech
Huntsville Hospital
Huntsville, AL
01.2022 - 09.2023
- Ensured accurate documentation in patient charts, adhering to hospital policies to support patient care. Partnered with physicians to verify accurate and complete documentation of medical records. Protected patient confidentiality while complying with healthcare regulations and standards.
- Managed patient records ensuring compliance with regulations and confidentiality standards.
- Reviewed and organized medical documents for accurate patient information retrieval.
- Utilized electronic health record systems to update patient data efficiently.
Education
Bachelor of Science - Healthcare Management
University of Alabama at Birmingham
Location12-2021
Skills
- Emergency Communication
- Operations monitoring
- Active listening
- Decision making
- Leadership
- Training
- Staff scheduling
- Active listening
- Multitasking
- Problem solving
- Customer service
- Communication
- Active listening
- Multitasking
- Training
- Staff scheduling
PROJECTS
HMC 9-1-1 Social Media — Co-Chair, Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
AWARDS
Representative Howard Sanderford Award 9-1-1 Calltaker of the Year- 2023, 9-1-1 Police Fire EMS Extraordinary Service: Stuck Accelerator Save
Certificates
- Emergency Dispatch Certification
- Emergency Dispatch Certification- Quality Assurance
- Emergency Telecommunicator Certification
- Certified Training Officer
- Center Manager Certification Program (in progress)
Certification
- Emergency Police Dispatch
- Emergency Police Dispatch-Quality Assurance
- Emergency Telecommunications Certification
- Certified Training Officer
- Certified Center Manager Program (in progress)
- ICS-100
- ICS-200
- IS-700
- IS-800
Timeline
Night Shift Supervisor
HMC 9-1-1
08.2025 - Current
9-1-1 Calltaker/Shift Lead
HMC 9-1-1
06.2024 - 08.2025
FEP Customer Service Representative
BCBS Tennessee
03.2024 - 05.2024
9-1-1 Calltaker/Shift Lead
HMC 9-1-1
08.2022 - 05.2024
Medical Records Tech
Huntsville Hospital
01.2022 - 09.2023
Bachelor of Science - Healthcare Management
University of Alabama at Birmingham