Alashia Muldor-Melton
Norristown,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient store team leader devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
5
5
years of professional experience
Work History
Server
Ihop
Upper Darby, PA
06.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Trained new servers on menu knowledge, safety protocols, and service standards.
Customer Service Representative
Vanguard
Malvern, PA
06.2024 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to customer needs.
- Provided training and mentorship to new team members, enhancing overall service quality.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
Customer Service Representative
Qualfon
Johnstown, PA
04.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Shift Leader
Sheetz
Johnstown, PA
01.2021 - 04.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2016
Skills
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Service
- Transaction Processing
- 25 wpm Typing Speed
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Call Documentation
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Understanding Customer Needs
De-escalation Techniques
Education and Training
other
Timeline
Server
Ihop
06.2025 - Current
Customer Service Representative
Vanguard
06.2024 - 06.2025
Customer Service Representative
Qualfon
04.2022 - 04.2023
Shift Leader
Sheetz
01.2021 - 04.2022
High School Diploma -
Norristown Area High School