Diana Arellano
Chicago,IL
Summary
Experienced Bilingual Customer Service Representative with 8 years of experience. Fluent in English and Spanish. Professional and dependable employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
El Sabor Poblano
02.2020 - 01.2024
- Worked varied hours, days, nights and weekends as business needs dictate.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Server
La Choza Mexican Restaurant
11.2017 - 02.2020
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
Style & Comfort Furniture
10.2015 - 04.2018
- Answer 50+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Updated customers on scheduled deliveries of furniture to homes.
Education
GED -
City Colleges of Chicago-Harry S Truman College
Chicago, IL05.2024
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Bilingual Sales expertise
- Professional telephone demeanor
- Excellent Customer relations
- Tech-Savvy
- Highly Dependable
- Complaint Resolution
- Critical Thinking
- Problem Resolution
- Credit Adjustments
- Retail Store Support
- Fast Learner
Certification
ServSafe Certificate
Timeline
Server
El Sabor Poblano
02.2020 - 01.2024
Server
La Choza Mexican Restaurant
11.2017 - 02.2020
Customer Service Representative
Style & Comfort Furniture
10.2015 - 04.2018
GED -
City Colleges of Chicago-Harry S Truman College
ServSafe Certificate
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