Alasia Davis
Cigna
Houston,TX
1
Language
3
years of professional experience
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Customer Service Representative (PCP Appointment Setter)
9 Months- Responded to incoming calls, providing clear identification and establishing rapport with consumers
- Engaged with customers to efficiently schedule appointments, ensuring their needs were met
- Coordinated scheduling of appointments with healthcare providers for patients. with their primary care physician
- Facilitated the submission of prescription requests to ensure patients receive their medications. to pharmacies
Insurance Customer Service Representative
2 Years 2 Months- Managed incoming and outgoing calls to clients to schedule visitations with visiting nurses or address insurance inquiries.
- Always show empathy for the consumer in order to validate their feelings and complete the scheduling.
- Maintained strict adherence to timelines, facilitating better team coordination. and keep one call resolution in mind at all times.
- Processed service requests and escalated client issues to appropriate departments for resolution.
Education
High School Diploma
Skills
HIPAA regulations expertise
Healthcare compliance
Clear and concise documentation
Empathy training
Issue resolution
Effective issue management
LANGUAGES
English Only
Timeline
Customer Service Representative (PCP Appointment Setter)
Cigna
11.2023 - 08.2024Read More
Insurance Customer Service Representative
United Health Care
08.2021 - 10.2023Read More
Eisenhower Senior High School
High School Diploma
Read More