Alasia Davis
Houston,TX
Summary
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative (PCP Appointment Setter)
Cigna
11.2023 - 08.2024
- Responded to incoming calls, providing clear identification and establishing rapport with consumers
- Engaged with customers to efficiently schedule appointments, ensuring their needs were met
- Coordinated scheduling of appointments with healthcare providers for patients. with their primary care physician
- Facilitated the submission of prescription requests to ensure patients receive their medications. to pharmacies
Insurance Customer Service Representative
United Health Care
08.2021 - 10.2023
- Managed incoming and outgoing calls to clients to schedule visitations with visiting nurses or address insurance inquiries.
- Always show empathy for the consumer in order to validate their feelings and complete the scheduling.
- Maintained strict adherence to timelines, facilitating better team coordination. and keep one call resolution in mind at all times.
- Processed service requests and escalated client issues to appropriate departments for resolution.
Education
High School Diploma -
Eisenhower Senior High School
Houston05.2020
Skills
- HIPAA regulations expertise
- Healthcare compliance
- Clear and concise documentation
- Empathy training
- Issue resolution
- Effective issue management
LANGUAGES
English Only
Timeline
Customer Service Representative (PCP Appointment Setter)
Cigna
11.2023 - 08.2024
Insurance Customer Service Representative
United Health Care
08.2021 - 10.2023
High School Diploma -
Eisenhower Senior High School