Lisa Phillips
Rochester,WA
Summary
Lead Patient Support Representative, MultiCare – Olympia, WA Lead team training to enhance clinic processes, boosting efficiency and patient satisfaction. Manage supplies and IT support, ensuring seamless clinic operations and staff onboarding. Coordinate patient appointments and insurance verification, improving service accuracy. Conduct daily safety briefings, fostering communication and operational readiness. Oversee staff schedules across 10 clinics, optimizing coverage and resource allocation. Lead cross-functional team of 10 clinics, orchestrating front office operations, staff scheduling, and patient support while ensuring seamless healthcare delivery Spearhead comprehensive onboarding programs, delivering technical training and mentorship to enhance operational efficiency across multiple clinic locations Drive technological advancement by managing IT infrastructure, resolving workstation issues, and implementing digital solutions for improved patient care Coordinate daily safety huddles and provider coverage schedules, fostering clear communication channels between clinical and administrative staff Optimize patient experience through streamlined check-in processes, insurance verification, and appointment management across primary and specialty care Implement innovative patient management protocols, streamlining front desk operations and enhancing service delivery across multiple clinic locations.
Healthcare professional with robust background in patient care and administrative support. Adept at managing patient interactions and ensuring seamless operations within healthcare settings. Highly reliable team player known for adaptability and achieving positive outcomes. Skilled in communication and conflict resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Support Representative
MultiCare
08.2021 - Current
- Lead team training to enhance clinic processes, boosting efficiency and patient satisfaction
- Manage supplies and IT support, ensuring seamless clinic operations and staff onboarding
- Coordinate patient appointments and insurance verification, improving service accuracy
- Conduct daily safety briefings, fostering communication and operational readiness
- Oversee staff schedules across 10 clinics, optimizing coverage and resource allocation
- Lead cross-functional team of 10 clinics, orchestrating front office operations, staff scheduling, and patient support while ensuring seamless healthcare delivery
- Spearhead comprehensive onboarding programs, delivering technical training and mentorship to enhance operational efficiency across multiple clinic locations
- Drive technological advancement by managing IT infrastructure, resolving workstation issues, and implementing digital solutions for improved patient care
- Coordinate daily safety huddles and provider coverage schedules, fostering clear communication channels between clinical and administrative staff
- Optimize patient experience through streamlined check-in processes, insurance verification, and appointment management across primary and specialty care
- Implement innovative patient management protocols, streamlining front desk operations and enhancing service delivery across multiple clinic locations
Head Receiving Clerk
GK Machine, Inc.
01.2021 - Current
- Managed receiving operations, ensuring accurate inventory updates and damage-free shipments
- Coordinated with marketing for timely product displays, enhancing sales floor efficiency
- Executed inventory counts, improving stock accuracy with minimal errors using DocuWare and Leadman
- Processed returns and paperwork efficiently, maintaining organized records and system updates
- Collaborated in production meetings, ensuring project timelines were met effectively
- Led receiving operations, managing inventory accuracy through systematic documentation, quality control, and multi-system processing while maintaining strict compliance with safety protocols
- Streamlined warehouse logistics by implementing efficient receiving procedures, coordinating cross-departmental communication, and ensuring accurate inventory management
- Orchestrated seamless receiving operations while partnering with marketing and production teams to optimize product flow and maintain inventory accuracy
- Optimized receiving processes through meticulous documentation, inventory control, and strategic collaboration with vendors and internal departments
- Managed comprehensive receiving operations, ensuring quality standards through systematic inspection protocols while maintaining certifications in forklift and crane operations
- Spearheaded receiving operations modernization by implementing advanced inventory tracking systems, resulting in enhanced accuracy and streamlined workflows
Inside Sales Representative/Parts Department Lead/Lead Receiving Clerk/Inspection Lead
GK Machine Inc
01.2015 - 12.2020
- Built customer trust, boosting repeat sales and loyalty
- Advanced sales process by engaging cold and warm leads
- Presented products effectively, enhancing customer understanding
- Met ambitious sales targets through strategic planning
- Collaborated on major projects, improving operational efficiency
- Streamlined receiving and inspection workflows for major aerospace projects, ensuring precise quality control for international engine stand manufacturing and cross-border logistics
- Developed comprehensive customer relationship strategies while managing complex sales cycles, from lead qualification to project estimation and final delivery
- Led cross-functional teams in parts department operations, coordinating with global manufacturers and implementing efficient inventory tracking systems
- Orchestrated quality assurance protocols for international shipping operations, maintaining strict compliance with aerospace manufacturing standards
- Pioneered new approaches to customer relationship management, integrating sales objectives with technical product knowledge to drive customer satisfaction
- Optimized aerospace parts inspection workflows by implementing standardized quality control measures for international engine stand manufacturing
Quality Control Inspector/Leadman/Flow Manager
GK Machine, Inc.
12.2017 - 02.2019
- Implemented quality control policies, ensuring compliance with industry standards
- Conducted inspections and testing, identifying trends and reducing defects
- Analyzed data to enhance product quality and trained team members for process improvement
- Developed a flow process for efficient product handling across multiple divisions
- Examined inventory shipments, optimizing project flow and enhancing production efficiency
- Streamlined production workflow by implementing systematic quality control processes across multiple departments, reducing bottlenecks and enhancing product quality
- Led cross-functional quality assurance initiatives, optimizing production flow through strategic placement of inspection checkpoints and standardized testing protocols
- Developed comprehensive quality control documentation system, ensuring consistent product standards while maintaining regulatory compliance
- Redesigned production flow system across building divisions, creating efficient pathways from laser cutting through final assembly stages
- Orchestrated quality training programs for team members while establishing systematic inspection procedures for raw materials and finished products
- Spearheaded quality control system redesign, integrating inspection checkpoints throughout production stages and establishing data-driven testing protocols
Quality Control Inspector
Finishline Industries, Inc.
01.2008 - 01.2015
- Ensured product quality through thorough inspections before shipping, enhancing customer satisfaction
- Collaborated with departments to meet quality goals, improving team efficiency
- Trained employees on quality standards, fostering a culture of excellence
- Analyzed reports to identify quality issues, implementing solutions for better outcomes
- Implemented comprehensive quality control protocols for manufactured products, conducting thorough inspections and maintaining detailed documentation for compliance
- Coordinated with cross-functional teams to streamline inspection processes and enhance product quality standards through systematic evaluation methods
- Analyzed production data to identify quality trends, developing preventive measures that reduced defect rates and improved customer satisfaction
- Led quality improvement initiatives by establishing standardized inspection procedures and mentoring team members in quality control best practices
- Developed and implemented new quality testing methodologies, enhancing efficiency while maintaining rigorous inspection standards
- Spearheaded root cause analysis of quality deviations, implementing corrective measures that enhanced production consistency and reduced waste
- Monitored critical manufacturing parameters using advanced testing equipment, ensuring strict adherence to industry quality benchmarks
Education
Associate’s degree - healthcare management
Eastern Gateway Community College
01.2022
Diploma -
North Bend Senior High School
NORTH BEND, ORMedical Billing and Coding -
Careerstep
03.2025
Healthcare Administration Management Certificate -
eCornell University
11.2024
IT Helpdesk Administrator -
MEDCERTS
08.2024
Skills
- Regulatory Adherence
- Efficient Data Management
- Data Collection
- Analytical Problem Solving
- Effective Communication
- Payment Processing
- Customer Engagement
- Process Documentation
- Microsoft Office Proficiency
- Team Leadership
- Inventory Control
- Appointment Organization
- Microsoft Office Proficiency
- Data Protection in Healthcare
- HIPAA Regulations Expertise
- Customer Support Experience
Accomplishments
- Supervised team of 15 staff members.
- Achieved Self Pay Balance clinic goals by training team and following up on point of sale collection efforts made by staff to improve to 95% collection for the last three months achieving goal of 60% monthly rate.
- Used Microsoft Excel to manage weekly and monthly schedules of clinical staff, research opportunities to increase clinical revenue by providing appointments to patients who are needing a hospital follow up or annual wellness visit.
- Provide support for clinical and non-clinical staff in an administrative capacity to ensure the smooth running of the clinic(s).
Professional Memberships
NAHAM, Working on CHAA Certification
Personal Information
Driving License: Washington
Willing to locate to Oregon - Yamhill, Polk County
Certification
IT HelpDesk Administrator Education through MedCerts
HealthCare Administration Certificate through eCornell University
Kaizen/Six Sigma Training through GK Machine, Inc. (former employer)
Assorted Customer Service Training through online courses such as Alison Courses.
- Forklift Certification
- CompTIA Education
- Medical Billing and Coding Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionCompany CulturePersonal development programsTeam Building / Company Retreats4-day work week401k matchStock Options / Equity / Profit SharingHealthcare benefitsPaid sick leavePaid time offOpen to discuss hours of operation.
All hours of operation considered for employment. Preference to Monday through Friday, day shift.
Timeline
Lead Patient Support Representative
MultiCare
08.2021 - Current
Head Receiving Clerk
GK Machine, Inc.
01.2021 - Current
Quality Control Inspector/Leadman/Flow Manager
GK Machine, Inc.
12.2017 - 02.2019
Inside Sales Representative/Parts Department Lead/Lead Receiving Clerk/Inspection Lead
GK Machine Inc
01.2015 - 12.2020
Quality Control Inspector
Finishline Industries, Inc.
01.2008 - 01.2015
Diploma -
North Bend Senior High School
Medical Billing and Coding -
Careerstep
Healthcare Administration Management Certificate -
eCornell University
IT Helpdesk Administrator -
MEDCERTS
Associate’s degree - healthcare management
Eastern Gateway Community College
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