Sierra Wilson

· Type correspondence, reports, text and other written material from rough drafts.

· Handle customer inquiries, complaints, billing questions and payment extension/service request.

· Process Direct Deposit request as well as enter payroll funds for representatives.

· Completes data entry reports in all departments from the United States to Canada.

· Manage a high-volume workload within a deadline-driven environment. Resolved an average number of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume.)

· Became the lead "go-to" person for employees to address any questions or concerns.

· Compile, prioritized, and sorted customer orders into a local database.

· Adjusted setting for format, page layout, and other style requirements.

· Transmitted work electronically to other locations upon request.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Verified and entered necessary information into patient management system.

• Performed venipuncture and other blood collection procedures according to established standards.
• Maintained a clean, safe, and organized work environment.
• Verified patient information prior to specimen collection.
• Provided assistance to clinical staff during patient visits.
• Adhered to HIPAA guidelines regarding patient privacy.
• Provided excellent customer service while interacting with patients.

• Verified and entered necessary information into patient management system.
• Greeted visitors and established purpose of visit to complete check-in procedure quickly.
• Collected and processed copayments and out-of-pocket charges using EPIC.
• Verified insurance and collected critical data elements to properly identify and bill patients.
• Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
• Screened patients before and during admissions processes.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Interviewed patients to complete case histories and intake forms.
• Completed relevant insurance and other claim forms.
• Compiled and coded patient information or data in appropriate computer system.