Alaya Hunt
Columbia,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am also a compassionate Patient Service Representative and a hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Lead Patient Service Representative/ Scheduler
Advanced Radiology
Columbia, MO
01.2022 - Current
- As lead PSR, served as the go-to person for colleagues' questions and concerns when manager was unavailable.
- Contributed to the smooth flow of clinic operations by handling patient check-ins, reviewing medical records, verifying insurance eligibility, and conducting financial transactions.
- Participated in monthly meetings to discuss strategies for business growth
- Assisted with training new staff members on policies and procedures related to patient services.
- Review and complete incoming orders to ensure accurate scheduling of patients.
- Coordinated care between multiple providers for complex cases.
- Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
Certified Nursing Assistant
Columbia Post Acute
Columbia, MO
04.2019 - 01.2022
- Performed various duties including feeding, bathing, and dressing
- Delivered exceptional support in attending to oral hygiene, grooming, and incontinence needs.
- Supervised patients' vital signs, meal provision, and room sanitation.
- Monitored call lights and documented changes in conditions and behaviors.
- Provided emotional support to family members regarding end-of-life decisions.
- Answered call lights promptly and responded to patient needs accordingly.
Certified Nursing Assistant
The Neighborhoods by Tiger Place
Columbia, MO
07.2018 - 03.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support to family members regarding end-of-life decisions.
- Used mobility devices to transport patients.
Education
High school diploma -
John S. Battle High School
05.2018
Skills
- Strong leadership
- Appointment Scheduling
- Insurance Verification
- Medical Office Experience (2 years)
- Cash handling
- Customer service (9 years)
- Organizational skills
- Time management
- EMR systems
- HIPAA
- Multitasking and Organization
Additional Information - References
- Katie Huggins, (660) 537-0219
- Amanda Eastman, (618) 920-8494
- Dae'yon Jordan, (573) 356-3359
Timeline
Lead Patient Service Representative/ Scheduler
Advanced Radiology
01.2022 - Current
Certified Nursing Assistant
Columbia Post Acute
04.2019 - 01.2022
Certified Nursing Assistant
The Neighborhoods by Tiger Place
07.2018 - 03.2019
High school diploma -
John S. Battle High School