Briana Mesa
Rockwall,TX
Summary
Seeking a position in a creative environment to utilize my knowledge and experience in providing excellent customer service and team building skills to make a positive contribution to the growth of an organization.
Overview
8
8
years of professional experience
Work History
Lead Patient Service Representative
UT Southwestern Medical Center
Dallas, USA
01.2023 - Current
- Customer Service
- Leadership
- Notary
- BLS certified
- CPI certified
- Ordering supplies
- Managing Staff
- Epic
- MS word
- Excel
- Creating schedule and managing 14+ staff members
- Exhibit excellent time management, and PACT standards.
- Effective verbal and written communication
Dental Treatment Coordinator
Monarch Dental, Smile Brands Inc
02.2018 - 03.2021
- Reviewed medical history documents with patients to ensure that all relevant information was obtained prior to treatment.
- Developed dental treatment plans for patients' specific needs, utilizing knowledge of dental terminology and procedures.
- Created a welcoming environment by greeting patients with a friendly attitude and professional demeanor.
- Provided excellent customer service to patients in scheduling appointments, answering questions, and resolving complaints.
- Verified accuracy of insurance information prior to appointment date to ensure correct billing practices were followed.
- Handled incoming calls promptly and professionally, routing them appropriately when necessary.
- Supported front desk operations by ensuring accuracy of check-in and check-out processes.
- Managed daily schedules efficiently, while ensuring that each patient received quality care in a timely manner.
Bondsman Agent
AEZ OUT BAILBONDS
Dallas
04.2017 - 01.2018
- Prepared detailed reports of all bond transactions, including collateral and payment arrangements.
- Reviewed and assessed client financial information to ensure compliance with state regulations.
- Provided guidance and advice to clients regarding legal matters related to bail bonds agreements.
- Ensured compliance with applicable laws governing the issuance of surety bonds in multiple jurisdictions.
- Managed daily operations of office environment such as answering phones, responding to emails and inquiries, filing paperwork.
- Received and posted payments to loan accounts.
Education
High School Diploma -
Quest Academy
Rockwall, TX07-2016
Skills
- Strong leadership
- Effective problem solving
- Customer Service
- Multitasking and Organization
- Policy Adherence
- Phone and Email Etiquette
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Professionalism
- Punctual and Hardworking
- Adaptability
Timeline
Lead Patient Service Representative
UT Southwestern Medical Center
01.2023 - Current
Dental Treatment Coordinator
Monarch Dental, Smile Brands Inc
02.2018 - 03.2021
Bondsman Agent
AEZ OUT BAILBONDS
04.2017 - 01.2018
High School Diploma -
Quest Academy
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