Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Jalysa Aponte

Stratford,NJ

Summary

Lead Patient Service Representative with 5 years of experience in healthcare. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Motivated to learn, grow and excel in a new job opportunity. Seeking Part time employment working with children.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Patient Service Representative

Cooper University Hospital
10.2018 - Current
  • Performed administrative duties such as scheduling appointments, verifying insurance coverage.
  • Monitored inventory levels of supplies ensuring adequate stock was available for use at all times.
  • Provided training and guidance to new staff members on departmental policies and procedures.
  • Managed patient records by entering data into the electronic health record system accurately and securely.
  • Developed effective communication strategies with patients when explaining complex medical terminology.
  • Utilized strong problem solving skills to resolve escalated patient issues quickly and effectively.
  • Demonstrated ability to manage multiple tasks and prioritize workloads efficiently.
  • Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
  • Answered phone inquiries from patients regarding their healthcare needs.
  • Mentored and trained new employees on company policies and procedures.
  • Auditing
  • Competing workque
  • Assisting during interviews

Paraprofessional

Source4Teachers
09.2016 - 09.2018
  • Developed and maintained positive relationships with students, promoting positive attitude toward learning.
  • Worked one-on-one with students to reinforce learning of materials.
  • Communicated student progress and concerns to teacher.
  • Assisted students with general homework and class assignments.
  • Led small group and individual instructional sessions.
  • Checked on student behavior in the classroom and during lunch periods.
  • Utilized effective communication skills to collaborate with teachers, administrators, parents and staff.
  • Tutored students individually or in small groups by reinforcing material already taught by the teacher.
  • Maintained an organized system for tracking student data and progress towards goals.
  • Prepared classroom for daily lessons and cleaned and organized between classes.

Infant Room Teacher's Assistant

Kid Academy
04.2014 - 11.2015
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Maintained accurate records of each infant''s progress and shared updates with parents during conferences or as needed.
  • Provided one-on-one support for infants with special needs or developmental delays to ensure their success in the classroom.
  • Contributed to a positive classroom atmosphere by building strong relationships with both infants and their families.
  • Assisted with daily routines, including diaper changes, feeding, and nap times to maintain a consistent schedule.

Education

High School Diploma -

Leap Academy University Charter High School
06.2015

Skills

  • Office Administration
  • Decision Making
  • Critical Thinking
  • Strong Leadership
  • Time Management
  • Staff Training
  • Data Entry Accuracy
  • Organizational Skills
  • Adaptability
  • Insurance Verification
  • Problem-Solving
  • Customer Service
  • Phone and Email Etiquette
  • Team Leadership
  • Money Handling
  • Registration and Scheduling
  • Explaining Policy and Procedures
  • Multitasking
  • Spanish Fluency
  • Microsoft
  • Responsible/ Reliable
  • Mentoring
  • Effective problem solving
  • Insurance verification

Certification

  • Emotional Intelligence
  • Making the Transition from Peer to Supervisor
  • Crucial Conversations

LANGUAGES

Spanish
Bilingual

Timeline

Lead Patient Service Representative

Cooper University Hospital
10.2018 - Current

Paraprofessional

Source4Teachers
09.2016 - 09.2018

Infant Room Teacher's Assistant

Kid Academy
04.2014 - 11.2015

High School Diploma -

Leap Academy University Charter High School

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