Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Maranda Kelly

Redmond,WA

Summary

Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

9
9
years of professional experience

Work History

Lead Patient Service Representative

Overlake Redmond & Kirkland Primary Care
12.2020 - Current
  • Primary responsibilities include managing medical director schedule, manage work flow at front desk, coordinating staff monthly meeting, patient registration, scheduling appointments, answering phones, distribution of records through EPIC (the EMR system) and executing duties in a manner that provides excellent customer service for the patient experience.

Lead Esthetician

Benefit Cosmetics
04.2018 - 04.2021
  • Demonstrate and sell Benefit products, build and maintain great customer relationships, actively recruiting new clients, perform waxing, make up and skin care services
  • Lead trainer for the NW region for all new hires.

Barista

Big Foot Java
04.2015 - 12.2018
  • Prepare food and beverages, handle money, maintain customer relations, working in a fast paced environment.

Education

Esthetician License -

Paroba
Everett, WA
09.2015 -

No Degree - Communications

Washington State University
Pullman, WA
05.2001 -

Skills

CommunicationPrioritization and problem-solvingOrganization and planningTime managementAttention to detailPhone EtiquetteTeam workProject management

Eligibility Determination

Appointment Scheduling

Reception Management

Insurance Verifying

Patient Intake

Office Administration

Customer Service

Medical Insurance

HIPAA Compliance

Websites

Accomplishments

  • Employee of the Month- April 2021
  • District trainer for Benefit Cosmetics
  • Patient services champion committee
  • Power of the Heart Award
  • Top 3 sales in NW region for 2+ years

Timeline

Lead Patient Service Representative

Overlake Redmond & Kirkland Primary Care
12.2020 - Current

Lead Esthetician

Benefit Cosmetics
04.2018 - 04.2021

Esthetician License -

Paroba
09.2015 -

Barista

Big Foot Java
04.2015 - 12.2018

No Degree - Communications

Washington State University
05.2001 -

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Maranda Kelly