Chasity Oakley
Seattle,WA
Summary
Experienced professional leading teams in healthcare and retail settings, with a strong focus on staff readiness and workflow execution. Expertise in patient service staff training and daily operations support, emphasizing communication reliability and streamlined processes. Achieves measurable improvements in service delivery and operational effectiveness.
Overview
22
22
years of professional experience
Work History
Lead Patient Service Representative
Neighborcare Health
Seattle, Washington
01.2026 - Current
- Checked in patients, verifying demographics, insurance, and contact information to ensure accurate records.
- Scheduled appointments using patient scheduling systems and provider calendars.
- Answered calls and routed messages for medical, dental, and pharmacy teams, facilitating effective communication and timely patient care.
- Trained new patient service representatives on Neighborcare Health registration procedures, enhancing team readiness and service quality.
- Supported front desk patient flow for Neighborcare Health community clinic visits.
Patient Service Representative
Neighborcare Health
Seattle, Washington
11.2022 - 01.2026
- Greeted patients at Neighborcare Health front desk, confirming visit details to enhance patient experience.
- Collected copays while clearly explaining payment policies, ensuring transparency for patients.
- Supported patient check-in and check-out workflows by maintaining accurate documentation, contributing to seamless clinic operations.
- Scheduled appointments and managed calendar changes for clinic providers.
Assistant Night Manager
Grocery Outlet Bargain Market
Seattle, Washington
05.2022 - 11.2022
- Supervised front-end associates to ensure efficient checkout operation.
- Balanced cash drawers to ensure accurate financial reporting.
- Enforced store safety, cleanliness, and loss prevention standards.
- Assisted customers with product locations, pricing, and service questions.
- Monitored stockroom inventory and coordinated shelf replenishment.
- Recovered grocery aisles and organized merchandise displays before store opening.
Store Manager
Dollar Tree
Opelousas, Louisiana
10.2021 - 04.2022
- Managed Dollar Tree store operations, staffing, and daily opening and closing routines.
- Scheduled coverage and assigned tasks to ensure optimal sales floor operations.
- Trained associates on customer service and merchandising standards to enhance customer experience.
- Coached team members through register support, recovery, and customer issue resolution.
- Monitored cash handling and register accuracy to maintain financial integrity.
- Directed freight processing, stockroom organization, and shelf replenishment.
- Maintained Dollar Tree planograms, pricing, and seasonal display changes.
Assistant Manager
Rainbow Clothing Store
New Iberia, Louisiana
02.2020 - 10.2021
- Coordinated daily sales floor operations and team tasks to enhance overall store efficiency.
- Executed visual merchandising standards and ensured effective merchandise recovery to optimize customer experience.
- Trained associates on customer service, fitting room procedures, and store policies.
- Handled cash management, register reconciliation, and POS transactions.
- Built staff schedules and adjusted coverage based on store needs.
- Communicated store procedures and daily priorities to team members to align efforts and improve workflow.
Store Manager
Dollar General
Opelousas, Louisiana
11.2016 - 05.2019
- Scheduled coverage and assigned tasks to ensure optimal Dollar General sales floor operations.
- Monitored cash handling and register accuracy to maintain compliance with safe drawer procedures.
- Balanced sales and reconciled cash to ensure accurate financial reporting during opening and closing duties.
- Supported Dollar General store operations, staffing, and daily opening and closing routines.
- Updated and maintained store signage and displays.
Lead Clerk
Dollar General
Opelousas, Louisiana
11.2014 - 10.2016
- Facilitated Dollar General front-end operations and streamlined daily clerk workflow.
- Balanced cash drawers and prepared deposits for closing.
- Assisted customers in locating specific items to improve shopping experience. and answer checkout questions.
- Restocked sales floor merchandise and maintained aisle standards.
- Oversaw accounts receivable and payable tasks, ensuring accurate invoice and payment processing.
Personal Care Assistant
Helping Hands Community Agency
Opelousas, Louisiana
01.2010 - 02.2014
- Assisted community clients with bathing, dressing, grooming, and personal hygiene routines to promote comfort and dignity.
- Assisted with mobility transfers and safe movement during daily activities.
- Ensured safe and sanitary environment for clients by performing cleaning tasks. and sanitized personal care equipment.
- Prepared meals and tracked dietary requirements for home care clients.
- Documented care notes and updated service plans for Helping Hands Community Agency to ensure continuity of care and effective communication.
- Reported client concerns to nurses, supervisors, and family contacts.
Inventory Specialist
RGIS Inventory Services
Lafayette, Louisiana
03.2008 - 01.2010
- Collaborated with supervisors and store associates to resolve count discrepancies, enhancing inventory accuracy.
- Counted retail merchandise using handheld scanners, ensuring accurate inventory for RGIS teams.
- Scanned barcodes and checked stock records during store inventory audits.
- Updated inventory status reports by entering detailed information into the system, maintaining data integrity.
- Followed company procedures for stock classification and tagging.
Photographer
Walmart Picture Me Studio
Opelousas, Louisiana
04.2006 - 02.2008
- Produced portrait sessions for customers at Walmart Picture Me Studio.
- Guided families in posing and provided photo reviews to enhance overall studio experience.
- Coordinated camera equipment, lighting, and backdrop setups to ensure quality and consistency in each session.
- Managed customer orders and clearly presented print package options to facilitate informed purchasing decisions.
- Maintained organized workspaces and managed studio supply inventory.
Cashier
Wal-Mart Supercenter
Opelousas, Louisiana
06.2004 - 02.2006
- Provided positive customer service by greeting customers and answering their questions.
- Processed payments accurately across cash, check, credit card, gift card, and automatic debit transactions to ensure customer satisfaction.
- Correct receipts, change, and payment handling were for cash and credit card purchases.
- Issued refunds, credits, and change promptly to resolve customer inquiries and maintain trust.
- Maintained clean checkout areas to enhance customer experience and promote a welcoming shopping environment.
- Maintained smooth operations by completing assigned tasks.
- Clear store information was provided while answering customer questions.
Education
Diploma in Dialysis Technician - Dialysis
Blue Cliff College
Lafayette, LA10-2014
High School Diploma -
Opelousas High School
Opelousas, LA05-2004
Certificate in Nursing Assistant - Nursing Assistant
Washington Career And Technical Education Center
Washington, LA05-2004
Skills
- Patient registration
- Client service and support
- Staff training
- Patient scheduling
- Interpersonal communication
- Verbal and written communication
- Teamwork
Timeline
Lead Patient Service Representative
Neighborcare Health
01.2026 - Current
Patient Service Representative
Neighborcare Health
11.2022 - 01.2026
Assistant Night Manager
Grocery Outlet Bargain Market
05.2022 - 11.2022
Store Manager
Dollar Tree
10.2021 - 04.2022
Assistant Manager
Rainbow Clothing Store
02.2020 - 10.2021
Store Manager
Dollar General
11.2016 - 05.2019
Lead Clerk
Dollar General
11.2014 - 10.2016
Personal Care Assistant
Helping Hands Community Agency
01.2010 - 02.2014
Inventory Specialist
RGIS Inventory Services
03.2008 - 01.2010
Photographer
Walmart Picture Me Studio
04.2006 - 02.2008
Cashier
Wal-Mart Supercenter
06.2004 - 02.2006
Diploma in Dialysis Technician - Dialysis
Blue Cliff College
High School Diploma -
Opelousas High School
Certificate in Nursing Assistant - Nursing Assistant
Washington Career And Technical Education Center