Nina Garcia
Fort Worth,TX
Summary
Compassionate Patient Access Representative with expertise in diverse administrative functions, problem-solving, and diplomacy. Strong communication and time management skills. Knowledgeable in case management and service coordination. Proficient in handling complaints, inquiries, and meeting patients' access needs.
Overview
3
3
years of professional experience
Work History
Lead Patient Service Representative
Resource Corporation of America
Fort Worth, TX
07.2023 - Current
- Served as a mentor for new team members, providing guidance and instruction on patient service policies and procedures.
- Provided clear communication of policies and procedures to patients.
- Screened patients for eligibility for various state, local, and federal assistance programs.
- Initiated application processes for adding patients to assistance programs at bedside and ensured completion.
- Drafted educational brochures and informative newsletters for patients and staff.
Executive Team Leader, Sales Floor
Target Specialty Products
Fort Worth, TX
04.2022 - 12.2023
- Facilitated training sessions for sales floor procedures and customer service practices to newly hired staff.
- Resolved customer complaints promptly and professionally, while upholding exceptional customer service standards.
- Supervised store operations, including inventory management, merchandising, staffing, scheduling and budgeting.
- Managed team execution of key initiatives, ensuring operational excellence within department.
Education
Associate of Applied Science - Emergency Medical Technician
Tarrant County College District
Fort Worth, TXSkills
- Regulatory Compliance
- Effective Leadership
- Strategic Problem Identification
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Establishing Trust
- Effective Communication
Timeline
Lead Patient Service Representative
Resource Corporation of America
07.2023 - Current
Executive Team Leader, Sales Floor
Target Specialty Products
04.2022 - 12.2023
Associate of Applied Science - Emergency Medical Technician
Tarrant County College District
Similar Profiles
Janet HuertaJanet Huerta
Patient Representative at Resource Corporation of AmericaPatient Representative at Resource Corporation of America
Cleo MartinCleo Martin
Patient Support Representative at Resource Corporation of AmericaPatient Support Representative at Resource Corporation of America
Jazmine ToribioJazmine Toribio
Office Clerk at Resource Corporation Of AmericaOffice Clerk at Resource Corporation Of America
Fernando RoblesFernando Robles
Install Manager at Our World EnergyInstall Manager at Our World Energy
Kendrick DavisKendrick Davis
Team Lead at Wal-Mart SupercenterTeam Lead at Wal-Mart Supercenter