Aloise Davenport
Dekalb,IL
Summary
Seasoned Patient Service Rep with more than 30 years of experience in a fast-paced healthcare environment. Excellent communication skills. Track record of achieving exceptional results in co-pay collection.
Overview
31
31
years of professional experience
Work History
Patient Service Representative Team Lead
NM RMG ORTHO SYCAMORE
Sycamore, IL
02.2022 - Current
- Engaged with patients, consistently delivering courteous, respectful, and professional service.
- Coordinated appointments and confirmed follow-ups to meet patient needs.
- Identified insurance payer sources and verified insurance coverage.
- Collected copayments and deductibles, ensuring compliance with insurance coverage.
- Distributed required paperwork to patients and confirmed accuracy of information for records.
Sales Associate
Maurice's
DeKalb, IL
11.2022 - 05.2023
- Cultivated repeat customer base by delivering exceptional service.
- Assisted cashiers and customers in locating products, confirming prices, and restocking shelves.
- Demonstrated commitment to company mission by acting with honesty and integrity.
Patient Service Representative
Northwestern RMG
Geneva, IL
09.2020 - 02.2022
- Assisted Practice administrator with daily operations.
- Greeted and checked in patients for appointments, conducting brief interviews and verifying insurance coverage to streamline patient flow.
- Scheduled appointments and updated forms.
Patient Access
Delnor Community Hospital
Geneva, IL
07.2012 - 09.2020
- Assisted Patient Access Supervisor in daily operations.
- Collect and validate patient demographic and insurance information.
- Obtain signatures for financial responsibility and treatment procedures.
- Maintain positive working relationships with patients, physicians, visitors, and other hospital staff.
- Maintain positive working relationships with patients, physicians, visitor, and other hospital staff.
- Trained volunteers and staff on effective guest relationship strategies and the rights of patients.
- Delivered front desk support and ensured customer service satisfaction for patients through courteous, respectful, and professional interactions.
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
Receptionist
WW (Weight Watchers)
DeKalb, IL
01.2010 - 09.2012
- Greeted visitors warmly, providing knowledgeable assistance to enhance their experience.
- Set up meeting spaces, organized materials, and coordinated catering services for seamless conference execution.
- Shared customer feedback and contributed ideas to help managers enhance area operations.
- Reviewed activities regularly to identify opportunities for improvement.
Admissions and Marketing
Provena Geneva Care Center
Geneva, IL
08.2007 - 08.2011
- Updated records with current demographic and insurance information for effective business record keeping.
- Consulted with customers to identify needs and recommend optimal products.
- Coordinated communications among team members, customers, and vendors to streamline operations.
Medical Records Clerk
Provena Geneva Care Center
Geneva, IL
05.2005 - 08.2007
- Achieved sales targets consistently by implementing effective strategies. consistently by working hard and with strong attention to detail.
- Assisted Admissions team by performing various operational tasks with attention to quality. operations by completing assignments with strong focus on quality and performance.
- Oversaw daily responsibilities while proactively identifying opportunities to enhance efficiency. consistently and sought out opportunities to go beyond requirements and support business targets.
Rehab Aide
Provena Geneva Care Center
Geneva, IL
06.1995 - 05.2005
- Supported patients by promoting their accomplishments and attending to their unique physical needs.
- Collaborated with occupational team to plan and implement tailored therapy programs.
- Supported patients in completing work assignments and projects, enhancing their engagement in arts and crafts activities.
- Demonstrated therapy techniques and activities to patients to help them understand the expectations.
- Instructed patients and family members on equipment care and essential work, social, and living skills.
Education
High School Diploma -
DeKalb High School
DeKalb, ILGeneral -
Kishwaukee College
Malta, ILSkills
- Healthcare software expertise
- Medical terminology
- Patient-focused service
- Insurance verification
- Appointment scheduling
- Registration and admissions
- Regulatory compliance
- Privacy compliance
- Policy adherence
- Attention to detail
- Problem solving
- Task prioritization
- Conflict resolution
- Task prioritization
- Verbal communication
- Registration and admissions
Accomplishments
Received the 2022 RMG Administrative Care Partner Award.
Timeline
Sales Associate
Maurice's
11.2022 - 05.2023
Patient Service Representative Team Lead
NM RMG ORTHO SYCAMORE
02.2022 - Current
Patient Service Representative
Northwestern RMG
09.2020 - 02.2022
Patient Access
Delnor Community Hospital
07.2012 - 09.2020
Receptionist
WW (Weight Watchers)
01.2010 - 09.2012
Admissions and Marketing
Provena Geneva Care Center
08.2007 - 08.2011
Medical Records Clerk
Provena Geneva Care Center
05.2005 - 08.2007
Rehab Aide
Provena Geneva Care Center
06.1995 - 05.2005
High School Diploma -
DeKalb High School
General -
Kishwaukee College