Ewana Glass
Fresno,TX
Summary
Dynamic and results-driven professional with extensive experience as a Lead Patient Service Representative at James Stamper DDS. Expert in HIPAA compliance and effective problem solving, enhancing patient loyalty through empathetic conflict resolution. Proven ability to manage high-stress situations while maintaining exceptional service standards and accurate records. Strong leadership and multitasking skills foster team collaboration.
Overview
25
25
years of professional experience
Work History
Lead Patient Service Representative
James Stamper DDS
03.2000 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business Management -
Houston Community College
Houston, TXSkills
- HIPAA compliance
- Effective problem solving
- Office administration
- Insurance verification
- Appointment scheduling
- Policy adherence
- Strong leadership
- Dental terminology proficiency
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Policy understanding
- Insurance billing
- Payment processing
- Eligibility determination
- Records maintenance
- Medical/Dental billing
- Medical/Dental coding
Timeline
Lead Patient Service Representative
James Stamper DDS
03.2000 - 02.2025
Business Management -
Houston Community College
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