Alayah Forrest
Indianapolis,IN
Summary
Flexible Healthcare Professional equipped with administrative and customer service expertise. Coordinated communications, referrals, and policy enforcement to ensure smooth healthcare operations. Resolved conflicts and identified balanced solutions to enhance team success.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Community Health Network
Indianapolis, IN
11.2025 - 08.2026
- Verified insurance coverage and demographic information
- Collected signatures for consent and financial forms
- Answered patient calls and routed requests to departments
- Updated patient charts with accurate registration details
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Welcomed patients and visitors at front desk to create a positive atmosphere.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Unit Assistant
Ascension
Indianapolis, IN
09.2024 - 10.2025
- Supported Ascension nursing unit with clerical and patient care coordination tasks.
- Managed patient charts, records, and electronic documentation in Ascension systems.
- Answered phones and routed calls for nurses, patients, and families.
- Communicated updates between care teams, patients, and visitors.
Customer Service Representative
GEICO
Indianapolis, IN
06.2021 - 09.2023
- Handled inbound calls for claims, cancellations, and roadside assistance requests.
- Resolved customer concerns with calm, professional communication.
- Assisted GEICO policyholders with billing, coverage, and account questions.
- Explained insurance options and policy details to callers.
- Processed policy changes in GEICO customer service systems.
Courtesy Clerk
Walmart
Indianapolis, IN
12.2018 - 06.2021
- Provided excellent customer service by being friendly and courteous at all times.
- Directed customers to product locations throughout store to help find requested items.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Receptionist Administrator
Purpose Of Life Academy
Indianapolis, IN
08.2018 - 01.2020
- Prepared correspondence, forms, and office documents
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Performed data entry and other administrative tasks to support departments.
Education
Pike High School
Indianapolis, INSkills
Flexible Healthcare Professional equipped with administrative and customer service expertise Coordinated communications, referrals, and policy enforcement to ensure smooth healthcare operations Resolved conflicts and identified balanced solutions to enhance team success
Flexible Healthcare Professional equipped with administrative and customer service expertise Coordinated communications, referrals, and policy enforcement to ensure smooth healthcare operations Resolved conflicts and identified balanced solutions to enhance team success
Timeline
Patient Access Representative
Community Health Network
11.2025 - 08.2026
Unit Assistant
Ascension
09.2024 - 10.2025
Customer Service Representative
GEICO
06.2021 - 09.2023
Courtesy Clerk
Walmart
12.2018 - 06.2021
Receptionist Administrator
Purpose Of Life Academy
08.2018 - 01.2020
Pike High School