ALAYAH RAMSAY-ROBERTSON
Dover,Delaware
Summary
Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Works well in fast pase working spaces and is able to adapt well in different areas.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE
Wawa
09.2023 - Current
- I work in all areas at wawa including cashier, deli/drink service, and facilities
- While the area I'm in depends on the manager, im usually floating around the store working in the areas needed most
- Addressed customer complaints promptly while providing superior customer service
- Developed strong interpersonal skills through customer service interactions
- Delivered exceptional customer service while taking orders
- Demonstrated excellent problem solving skills by quickly resolving complex issues
CASHIER
NASCAR Racing Experience and Richard Petty Driving Experience
08.2023 - Current
- Educated customers about new promotions to increase sales
- Help customers by guiding them and answering their questions
- Checked customer prices and processed sales by scanning barcodes
- Put things on shelves and organized them
- Customers received directions and recommendations from me
- Processed new orders quickly and accurately, completing numerous daily transactions
- Am in charge of issuing receipts, refunds, change, and tickets double-checking credit approval
- Was in charge of arranging and stocking merchandise
CASHIER
Spencers
06.2021 - 04.2023
- Educated customers about product promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Helped customers by answering their questions and completing their requests
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
Church Youth Leader
New Direction Bible Fellowship
06.2016 - 09.2021
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
- Collaborated with fellow church leaders to create programs targeting specific needs within the congregation''s youth population.
Education
Associate Degree In Psychology - Psychology
Delaware State University
Dover, DEHigh School Diploma - Psychology
Early College Highschool At DSU
Dover,DE05.2021
Skills
- Excellent verbal communication
- Customer service
- Cash Handling
- Cleaning and sanitizing
- Store merchandise handling
- Cash register operations
- Store cleanliness and appearance
- Sales
Timeline
CUSTOMER SERVICE
Wawa
09.2023 - Current
CASHIER
NASCAR Racing Experience and Richard Petty Driving Experience
08.2023 - Current
CASHIER
Spencers
06.2021 - 04.2023
Church Youth Leader
New Direction Bible Fellowship
06.2016 - 09.2021
Associate Degree In Psychology - Psychology
Delaware State University
High School Diploma - Psychology
Early College Highschool At DSU