Amanda Mansfield
Mount Dora,FL
Summary
Experienced professional seeking a remote position to effectively apply a versatile skill set in performing diverse tasks.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
OmniCare365
Remote
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Specialist
HotelPlanner
06.2022 - Current
- Develop and maintain working knowledge of internal policies, procedures and services to appropriately address customer issues
- Deliver personalized customer service relating to questions/ concerns and promptly resolve basic problems on customer accounts
- Update and maintain database with accurate customer information and timely data entry
- Comply with corporate and regulatory policies regarding confidential information and privacy
- Navigate multiple computer systems and applications while utilizing system tools to locate information
- Provide accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Used copy machines and printer machines to make, file and distribute copies of recorded documents
- Calculated and remitted state sales tax, service, and other charges
- Assisted newly hired Reps in learning about verification procedures, performance strategies and customer service techniques
- Provide cross-coverage support for other administrative personnel
- Prepare purchase requisitions and requests for payment
- Increasing sales by creating honest customer relations and various selling techniques
- Engage with clients and customers to understand and anticipate customer service needs
- Follow up with clients and customers after sales to increase trust and keep retention levels high
Administrative Assistant
TIPTOPS OF AMERICA
Eustis, FL
03.2022 - 01.2023
OWNER
MER-MAIDS CLEANING SERVICE
Orlando, FL
02.2016 - 03.2020
- Prepare balance sheets, profit & loss statements, and other financial reports
- Write emails, memos, and letters
- Implement and/or develop office procedures and record systems
- Manage database entry and client files
- Order and maintain supplies
- Established long-term customer relationships through prompt and courteous service
- Mixed water and detergents in containers to prepare chemical cleaning solutions and labeled appropriately
- Followed safety procedures to ensure safety for both employees and customers
- Responsible for all inspections after completion of jobs to ensure quality of service provided
Education
High School Diploma -
EUSTIS HIGH SCHOOL
01.2008
Skills
- Typing speed of 60 WPM
- Detail-orientated
- Very Organized
- Excellent Written Communication
- Excellent Verbal Communication
- Quality Assurance
- Proficient in MS Office
- Customer Account Management
- Policy & Procedure Adherence
Timeline
Customer Service Representative
OmniCare365
02.2024 - Current
Customer Service Specialist
HotelPlanner
06.2022 - Current
Administrative Assistant
TIPTOPS OF AMERICA
03.2022 - 01.2023
OWNER
MER-MAIDS CLEANING SERVICE
02.2016 - 03.2020
High School Diploma -
EUSTIS HIGH SCHOOL