Alayah Trammell
Perry,Georgia
Summary
Dedicated customer service professional with 2+ years of experience providing excellent customer support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cspire
Remote, GA
05.2020 - 12.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 50 Customer Calls Per Day
Customer Service Specialist
Verizon
Remote, GA
02.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Customer Service Tech Support
Comcast
Remote, GA
02.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Jefferson High School
Jefferson, GA2020
Some College (No Degree) - Communications
University of North Georgia
Dahlonega, GASkills
- Excellent Customer Service
- Active Listening Skills
- Oral & Written
- Communication Skills
- Multitasking Abilities
Additional Information
- AWARDS , Hope Scholarship National Honors Society WJMC Journalism Conference
Timeline
Customer Service Tech Support
Comcast
02.2022 - 01.2023
Customer Service Specialist
Verizon
02.2021 - 08.2021
Customer Service Representative
Cspire
05.2020 - 12.2020
High School Diploma -
Jefferson High School
Some College (No Degree) - Communications
University of North Georgia
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