Alayciea Favaroth
New Orleans,LA
Summary
Dynamic hospitality professional with extensive experience at The Original Pierre Maspero's, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in cash handling and resolving customer concerns, consistently driving positive dining experiences and operational efficiency.
Overview
2021
2021
years of professional experience
Work History
Waitress
The Original Pierre Maspero's
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
The Original Pierre Maspero's
2016.07 - 2020.03
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Waitress Trainer
The Original French Market Restaurant and Bar
2013.01 - 2016.07
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
FOH Manager
The Original French Market Restaurant and Bar
2013.01 - 2015.07
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Waitress
Mannings New Orleans
2012.01 - 2015.05
Education
McDonogh #35
New Orleans, LA05.2008
Skills
- Team collaboration
- Greeting guests
- Strong multitasking
- Customer service
- Cash handling
Timeline
Bartender
The Original Pierre Maspero's
2016.07 - 2020.03
Waitress Trainer
The Original French Market Restaurant and Bar
2013.01 - 2016.07
FOH Manager
The Original French Market Restaurant and Bar
2013.01 - 2015.07
Waitress
Mannings New Orleans
2012.01 - 2015.05
Waitress
The Original Pierre Maspero's
McDonogh #35