Alayla Gainey
Erwin,NC
Summary
At Adapt Health, I excelled as an Intake Specialist, significantly reducing documentation errors through meticulous proofreading and quality control. My compassionate communication and critical thinking skills enhanced client support and satisfaction. Skilled in data entry and HIPAA compliance, I consistently surpassed performance benchmarks, showcasing my dedication to excellence and patient confidentiality, as well as my want to help people.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intake Specialist
Adapt Health
08.2023 - 09.2024
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' accounts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Consistently met or exceeded performance expectations, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Education
High School Diploma -
Triton High School
Erwin, NC06-2022
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Conflict mediation
- Insurance verification
- Multi-line phone systems
- Microsoft office
- Heartsaver first aid CPR AED (first aid CPR AED)
- Document management
- HIPAA compliance
- Patient confidentiality
Certification
- Certified Phlebotomy Technician, CCCC, December 2024
Timeline
Intake Specialist
Adapt Health
08.2023 - 09.2024
High School Diploma -
Triton High School
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