Alayna Berardi
Easton,PA
Summary
Motivated and personable professional with experience in customer service, sales, and client communication. Skilled at building relationships, adapting in fast-paced environments, and delivering positive customer experiences. Strong interpersonal and organizational skills with a goal-oriented mindset and ability to quickly learn new systems and processes.
Overview
5
5
years of professional experience
Work History
Associate District Manager
ADP
Allentown, Pennsylvania
05.2025 - 04.2026
- Consulted small businesses on payroll, HR, and employee benefits solutions to address specific client needs.
- Developed expertise in benefits administration, HR compliance, and employee management processes.
- Guided clients in selecting HR tools for onboarding, payroll, and benefits support, ensuring alignment with business goals.
- Coordinated onboarding and implementation processes while ensuring accurate documentation.
- Collaborated with internal HR and service teams to facilitate smooth transitions, improving client satisfaction.
Vehicle Acquisitions Coordinator
Koch Automotive Group
Easton, Pennsylvania
09.2024 - 05.2025
- Facilitated customer acquisition processes through effective communication via phone, email, and text to enhance customer experience.
- Scheduled appointments and followed up to increase customer engagement and retention.
- Maintained accurate records and tracked customer activity across multiple systems.
- Coordinated with management to align operational needs with customer expectations, ensuring service delivery met standards.
Inside Sales Representative
Phillips Pet Food & Supplies
Easton, Pennsylvania
06.2023 - 08.2024
- Managed inbound and outbound communications for assigned accounts to ensure clarity and responsiveness.
- Maintained accurate customer data within CRM systems to support operational efficiency.
- Coordinated with internal teams to enhance account-related processes and improve service delivery.
- Identified client needs through cross-functional collaboration, aligning tailored solutions effectively.
Customer Service Representative
Phillips Pet Food & Supplies
Easton, Pennsylvania
08.2021 - 06.2023
- Served as primary contact for over 400 B2B customer accounts, ensuring satisfaction.
- Maintained accurate records and resolved discrepancies to uphold data integrity.
- Processed credits and returns in accordance with established company procedures.
- Handled high-volume requests with precision and adherence to company policies.
- Resolved complex issues related to orders, billing, and account concerns efficiently.
Education
Bachelor of Science - Psychology
Pennsylvania State University
Center Valley, PA05-2018
Skills
- HR systems and payroll
- Employee relations and client support
- Account management
- Sales operations
- CRM and database management
- Data accuracy and record management
- Cross-functional collaboration
- Time management and organization
- Confidential information handling
Timeline
Associate District Manager
ADP
05.2025 - 04.2026
Vehicle Acquisitions Coordinator
Koch Automotive Group
09.2024 - 05.2025
Inside Sales Representative
Phillips Pet Food & Supplies
06.2023 - 08.2024
Customer Service Representative
Phillips Pet Food & Supplies
08.2021 - 06.2023
Bachelor of Science - Psychology
Pennsylvania State University