Summary
Overview
Work History
Education
Skills
Timeline
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Alayna Durand

354 Cr 193 Gary ,TX

Summary

Dynamic Account Manager with a proven track record at Rent One, excelling in client relations and customer satisfaction. Skilled in teamwork and collaboration, I effectively navigated high-pressure environments, ensuring efficient service and fostering positive experiences. Adept at upselling and maintaining service excellence, I consistently delivered results that enhanced customer loyalty.

Overview

8
8
years of professional experience

Work History

Account Manager

Rent One
Carthage, TX
02.2025 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Waitress

Chic O Fish
Carthage, TX
10.2024 - 10.2024

Waitress

Longhorn Grill
Carthage, TX
11.2019 - 01.2021
  • Maintained service standards while handling high-pressure situations with composure during busy shifts.
  • Balanced multiple tables and orders through strong multitasking, ensuring prompt service delivery.
  • Ensured a clean and welcoming dining environment to enhance guest experience.
  • Handled difficult customer interactions with calmness and poise.
  • Demonstrated composure in high-pressure scenarios, consistently upholding excellent service standards.
  • Delivered prompt service by effectively balancing multiple tables and orders.
  • Fostered a positive guest experience by maintaining a clean, welcoming dining environment.
  • Addressed challenging customer interactions with patience and professionalism.
  • Excelled in managing high-pressure environments, maintaining superior service standards throughout busy periods.
  • Executed efficient multitasking strategies to balance numerous tables and orders promptly.
  • Promoted a positive guest experience by ensuring cleanliness and hospitality in the dining area.
  • Navigated difficult customer interactions with calm demeanor and effective resolution skills.

Waitress

Sam’s Southern Eatery
Carthage, TX
02.2018 - 10.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

GED -

Carthage Highschool
Carthage, TX

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Upselling

Timeline

Account Manager

Rent One
02.2025 - Current

Waitress

Chic O Fish
10.2024 - 10.2024

Waitress

Longhorn Grill
11.2019 - 01.2021

Waitress

Sam’s Southern Eatery
02.2018 - 10.2019

GED -

Carthage Highschool