Alayna Hall
Maryville,TN
Summary
Versatile and achievement-oriented professional with a strong background in health information and salon management, notably at Datavant. Excelled in streamlining medical record processes, showcasing proficiency in Healthsource, EPIC, and Starpanel with exceptional team collaboration skills. Achieved significant reductions in processing times while ensuring HIPAA compliance, demonstrating a blend of technical expertise and leadership.
Overview
10
10
years of professional experience
Work History
Health Information Specialist I
Datavant
03.2024 - Current
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
- Worked in the pulling and procurement of medical files according to established procedures and HIPAA guidelines.
- Verified accuracy of patient information in medical records.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Assisted with the preparation for and successful completion of audits by external agencies, demonstrating compliance with all industry regulations.
- Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
Salon Manager
SmartStyle
10.2023 - 02.2024
- Recruited, hired, trained and coached salon staff as needed.
- Created work schedules for employees.
- Inventoried salon supplies and reordered as needed.
- Ensured that the salon environment meets cleanliness and hygiene standards required by law.
- Monitored staff’s completion of continuing education requirement needed to maintain licensure.
- Resolved client complaints.
- Marketed the salon to attract new customers.
- Performed salon services for customers as needed
Night Auditor
Courtyard by Marriott
09.2022 - 10.2023
- Detail-oriented night auditor with experience in customer service and financial reconciliation. • Skilled at completing tasks quickly with accuracy. • Known for welcoming guests with positivity at all hours and quickly responding to room needs. • Processed arrivals and departures for hotel guests, handling up to 50 guests per shift. • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Processed nightly bills, checks and vendor payments worth over $25,000, maintaining detailed records and receipts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Reviewed daily financial statements and completed end-of-day paperwork with 100% accuracy.
- Greeted 50+ guests daily at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
Cosmetologist/Spa Coordinator
Blackberry Farms
01.2020 - 08.2023
- Recruited, hired, trained and coached salon staff as needed.
- Created work schedules for employees.
- Inventoried salon supplies and reordered as needed.
- Ensured that the salon environment meets cleanliness and hygiene standards required by law.
- Monitored staff’s completion of continuing education requirement needed to maintain licensure.
- Resolved client complaints.
- Marketed the salon to attract new customers.
- Performed salon services for customers as needed
- Disposed of spa trash, laundered dirty linens, restocked towels, and kept spa premises clean and organized.
- Managed communication flow by answering phones, routing, and screening calls and coordinating incoming and outgoing mail.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Organized online bookings and processed online payments using Opera.
- Performed services in the salon setting.
- Expertise in nail services including certified in Dazzle Dry protocols.
- Performed hair services including cutting, coloring, styling hair Performed facial and waxing services.
- Experience in bridal styling and makeup.
- Experience with men’s grooming.
Loan Servicing Specialist
Insbank/ Wilson Bank & Trust
11.2014 - 12.2019
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Processed payoffs, releases and curtailments for consumer and commercial loans.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Examined and verified information in loan application and closing documents.
- Organized, filed, and maintained customer, department and regulatory loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Scanned and uploaded loan and related documents into system.
- Checked applicant credit, personal references, and employment histories.
- Prepared and delivered loan documents to title and escrow teams.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Education
Associate of Arts - Business Administration
Isothermal Community College
Associate of Arts - Business Administration
Cleveland Community College
Shelby, NCSkills
- HIPAA compliance and regulations
- Proficient in Healthsource, EPIC, and STARPANEL
- Medical record retrieval
- Release of information requests
- Health records review
- Effective communication
- Office administration
- Training and mentoring
- Team collaboration
Timeline
Health Information Specialist I
Datavant
03.2024 - Current
Salon Manager
SmartStyle
10.2023 - 02.2024
Night Auditor
Courtyard by Marriott
09.2022 - 10.2023
Cosmetologist/Spa Coordinator
Blackberry Farms
01.2020 - 08.2023
Loan Servicing Specialist
Insbank/ Wilson Bank & Trust
11.2014 - 12.2019
Associate of Arts - Business Administration
Isothermal Community College
Associate of Arts - Business Administration
Cleveland Community College
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