Alayna Hoeflich
Mt.Vernon ,OH
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Cook
Arbys Resturant
Mount Vernon, OH
07.2017 - 06.2024
- Maintained cleanliness of work environment through regular sweeping, mopping, surface cleaning, and trash removal.
- Resolved customer complaints regarding food quality or services provided.
- Supervised and trained kitchen staff on proper preparation techniques.
Call Center Representative
ContactUs.com
Mount Vernon , Ohio
10.2019 - 12.2019
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments and complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
Mount Vernon High School
Mount Vernon, OH05-2019
Skills
- Customer Service
- Surface cleaning
- New Hire Training
- Complaint resolution
- Payment Processing
- Customer Relationship Management
- Resolving issues
- Problem-solving skills
Timeline
Call Center Representative
ContactUs.com
10.2019 - 12.2019
Cook
Arbys Resturant
07.2017 - 06.2024
Mount Vernon High School