Summary
Overview
Work History
Education
Skills
Timeline
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Alayna JL Holsclaw

Eau Claire,WI

Summary

Dynamic customer service professional with a proven track record at Blains Farm & Fleet, excelling in enhancing customer experiences and driving sales. A dedicated team player, skilled in product knowledge and training, consistently improving operational efficiency while maintaining high standards of courtesy and professionalism. Always seeking innovative solutions to elevate service quality.

Overview

3
3
years of professional experience

Work History

Customer Care

Blains Farm & Fleet
01.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Issued customers DNR licenses and answered any DNR questions about licensing to the best of my abilities.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Trained new employees on best practices in customer care and at the registers to eliminate inefficiencies.
  • Processed returns and exchanges while ensuring compliance with company policies and maintaining inventory accuracy.
  • Collaborated with the sales team to provide product knowledge and personalized recommendations, driving repeat business.
  • Fulfilled and responded to customer queries over phone and in person to the best of my abilities, to provide and maintain the highest level of customer care.

Cashier

Blains Farm & Fleet
08.2022 - 01.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • I worked a flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers. Worked with the floor team and managers to meet a wide range of customer needs.

Education

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Homeschooled
Mauston, WI
03.2024

Skills

  • Customer service excellence
  • Strong work ethic

Timeline

Customer Care

Blains Farm & Fleet
01.2023 - Current

Cashier

Blains Farm & Fleet
08.2022 - 01.2023

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Homeschooled

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Alayna JL Holsclaw