Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elizabeth Beasley

Longview,TX

Summary

Dynamic professional with a proven track record at AT&T, enhancing customer care operations and boosting service excellence. Expert in conflict resolution and technical support, adept at improving user experiences and streamlining service indicators. My technical support capabilities and positive communication strategies have consistently improved team productivity and client relations across diverse roles, including at MAD Greens and Kies Photography.

Overview

10
10
years of professional experience

Work History

Customer Care

AT&T
Austin, TX
08.2017 - Current
  • Implemented industry best practices related to customer care operations.
  • Guided new team members through customer care processes and procedures.
  • Offered necessary technical assistance to the team.
  • Handled numerous calls consistently, delivering solutions to a variety of issues.
  • Enhanced productivity by implementing service level indicators and monitoring goal achievement.
  • Assisted customers through troubleshooting and resolving issues with primary service offerings.
  • Developed solutions to promptly and efficiently handle escalated client issues.
  • Collected payments and scheduled billing.

Caterer

MAD Greens
Austin, TX
09.2016 - 08.2017
  • Prepared required food amounts for successful event planning.
  • Set up workstations equipped with essential ingredients and tools for optimized workflow.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Assisted in cleaning the dining area, kitchen areas, and equipment.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Assistant

Kies Photography
Austin, TX
01.2015 - 08.2017
  • Managed phone inquiries and coordinated photo shoot schedules for employees.
  • Coordinated scheduling and travel logistics for photographers.
  • Orchestrated all stages of website design encompassing research, conceptualization, and execution.
  • User experiences are enhanced through the translation of concepts into interactive site interactions.
  • Conducted on-location photography sessions, adapting to various environments and lighting conditions.
  • Handle basic post-production activities, including image cropping and correcting color.

Education

Associate of Applied Science - Telecommunications

Bossier Parish Community College
Bossier City, LA
04-2009

Skills

  • Effective Time Management
  • Service Excellence
  • Technical support capabilities
  • Calm Communication Strategies
  • Conflict Resolution Expertise
  • Positive Language Use

Timeline

Customer Care

AT&T
08.2017 - Current

Caterer

MAD Greens
09.2016 - 08.2017

Assistant

Kies Photography
01.2015 - 08.2017

Associate of Applied Science - Telecommunications

Bossier Parish Community College

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Elizabeth Beasley