Alayna Munoz
Mesa,AZ
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills.
Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Reliable & quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support to not only the customer but the teams I am a part of!
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Mesa, AZ
05.2022 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Participated in “clean plays” where we as a team deep cleaned the store and set the rest of the store up for the upcoming week.
- Took inventory as well as restock and FIFO new products.
Amazon Co Operations
Amazon
Tempe, Arizona
10.2019 - 04.2022
- Created routes for Amazon drivers across the globe.
- Answered the phone for drivers with issues with their routing.
- Called Amazon drivers and alerted the drivers when they are off course or running behind.
Crew Member
Chipotle
Mesa, Arizona
10.2020 - 07.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
Some College (No Degree) - Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Menu Memorization
- Food Running
- Tea expertise
- Fast learner
- Cash Handling
- Great customer service
Timeline
Barista
Starbucks
05.2022 - 08.2024
Crew Member
Chipotle
10.2020 - 07.2021
Amazon Co Operations
Amazon
10.2019 - 04.2022
Some College (No Degree) - Nursing
Maricopa Community Colleges - Mesa Community College