Summary
Overview
Work History
Education
Skills
Timeline
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Alayna Pate

Winder ,GA

Summary

Dynamic customer service professional with proven expertise at GetInsured.com, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in data entry and complaint handling, ensuring timely service delivery and compliance with quality standards. Committed to fostering positive customer relations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

GetInsured.com
Atlanta, Ga
09.2024 - 12.2024
  • Resolved customer inquiries through effective communication and active listening.
  • Assisted in processing orders, ensuring accuracy and timeliness of service delivery.
  • Collaborated with team members to improve customer satisfaction ratings and resolve issues efficiently.
  • Utilized CRM software to track customer interactions and maintain detailed records for follow-up.

Deli Clerk

Publix
Lithonia, GA
03.2024 - 09.2024
  • Assisted customers with deli product selections and inquiries.
  • Maintained cleanliness and organization of the deli counter and equipment.
  • Operated slicing machines and scales for efficient food preparation.
  • Followed safety and sanitation guidelines to ensure food quality compliance.

Lead Content Technician

Servpro
Villa Rica, Ga
01.2023 - 01.2024

Conducted employee training sessions focused on maintaining a tidy and systematic workspace.

Implemented structured workflows for enhanced efficiency.

Oversaw documentation processes throughout job phases to ensure compliance.

Supervised safe packing and precise categorization of boxed contents.

Communicated progress updates to homeowners, ensuring transparency and satisfaction.

Confirmed essential approvals with insurance companies to safeguard homeowner health

Education

High School Diploma -

South Paulding High School
Douglasville, GA
08.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Teamwork Skills

Timeline

Customer Service Representative

GetInsured.com
09.2024 - 12.2024

Deli Clerk

Publix
03.2024 - 09.2024

Lead Content Technician

Servpro
01.2023 - 01.2024

High School Diploma -

South Paulding High School