Alayna Peterman
Knoxville,TN
Summary
Dynamic retail supervisor with a proven track record of leadership and team development, recognized for driving long-term business success through effective management of team activities. Quality-driven and performance-oriented professional dedicated to continuous improvement, fostering a culture of excellence and ethical practices. Known for mentoring new team members in company policies and service delivery standards, ensuring alignment with performance targets. Decisive problem solver with exceptional conflict resolution skills, committed to contributing to organizational growth and success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager
Sonic Drive-In
Knoxville, Tennessee
08.2020 - Current
- Assisted senior managers in running smooth operations by independently managing day-to-day requirements.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Oversaw daily activities and crew members to ensure task completion and operational efficiency.
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Supported recruiting, training, and professional development efforts.
- Resolved escalating issues to improve customer relations and maintain brand loyalty.
- Reviewed consumer trends to forecast sales and inform inventory purchasing requirements.
Smoothie Barista
Tropical Smoothie Cafe
Knoxville, Tennessee
06.2020 - 08.2020
- Assembled food items according to recipes and presentation guidelines, ensuring quality and consistency.
- Satisfied customers with fast, friendly, and knowledgeable service.
- Served fresh, delicious food within promised timeframes.
- Completed food orders with correct relishes and garnishes.
- Put together food items by following recipes and presentation guidelines.
- Wrapped and bagged customer orders for take-out service.
- Used slow periods to stock supplies and prepare ingredients.
- Wrapped and bagged take-out orders with attention to detail.
- Restocked supplies and prepped ingredients during slow periods to ensure efficient service during peak times.
Education
High School -
South Doyle High School
Knoxville, Tennessee12.2020
Skills
- Customer service management
- Operational oversight
- Task delegation
- Employee training
- Employee performance evaluation
- Budget management
- Cash management
- Team motivation
- Customer satisfaction
- Operations manager
- Inventory management
Certification
TABC license
Timeline
Assistant Manager
Sonic Drive-In
08.2020 - Current
Smoothie Barista
Tropical Smoothie Cafe
06.2020 - 08.2020
High School -
South Doyle High School