Alayna Real
Hampton,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (CSR) – DTC/E-Com
Sunland Logistics Solutions
12.2021 - Current
- The CSR is primarily responsible for providing outstanding customer service and operational
oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge
of customer products, procedures and processes
Warehouse Associate / Clerk
Staffmark Temp Agency
03.2021 - 12.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier/Customer Service Representative
Family Dollar
08.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Substitute Daycare Teacher
Carrs Placement Service
08.2020 - 12.2020
- Instructed children on proper health and personal habits.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Lead Teacher
World Childcare Inc
02.2019 - 03.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
No Degree - Paralegal Studies
Southern Crescent Technical College
Griffin, GA05.2025
High School Diploma -
Whitewater High School
Fayetteville, GA05.2018
Skills
- Active Listening
- Microsoft Excel
- Business Development Understanding
- Sales Expertise
- Microsoft Word
- CRM Software
- Typing Proficiency
- Fast learner
- Calm and Professional Under Pressure
Timeline
Customer Service Representative (CSR) – DTC/E-Com
Sunland Logistics Solutions
12.2021 - Current
Warehouse Associate / Clerk
Staffmark Temp Agency
03.2021 - 12.2021
Cashier/Customer Service Representative
Family Dollar
08.2020 - 12.2020
Substitute Daycare Teacher
Carrs Placement Service
08.2020 - 12.2020
Lead Teacher
World Childcare Inc
02.2019 - 03.2020
No Degree - Paralegal Studies
Southern Crescent Technical College
High School Diploma -
Whitewater High School