Dionysius White
Sparta,GA
Summary
Experienced customer service specialist delivering exceptional service in high-volume inbound call environments. Skilled in negotiation, troubleshooting, and problem resolution to ensure customer satisfaction. Seeking a fast-paced role to utilize expertise in providing top-notch service. Open to relocation opportunities anywhere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
FUSION Medical Staffing
05.2022 - Current
- My task usually include patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files. Also I was responsible for reviewing submitted documents to make sure they have the proper information for billing purposes.
Sales Manager/General Manager
Doltan Sales
05.2020 - 08.2022
- Meeting weekly requirements and goals. Managing other associates while also keeping up with my own work. Making customers feel like they are having a quality experience buying item from myself and my team. Setting and achieving quotas for the month.
Customer Service/Sales Supervisor
Badcock Home Furniture & More
08.2017 - 06.2020
- Ensured high-quality service and product satisfaction through diligent sales activity monitoring.
Education
Basic Corrections Training - Youth Leadership Program
Tift College
Forsyth, GA04.2017
Skills
- Communications (4 years)
- Leadership Development (2 years)
- Management (2 years)
- Data Entry (2 years)
- Telecommunications (2 years)
- Inventory Control (1 year)
- CPR
- Time Management
- Sales Management
- CRM Software
- Law Enforcement
- Software Troubleshooting
- Computer Networking
- Active Directory
- Help Desk
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Professional telephone demeanor
- Conflict resolution
Certification
- CPR/AED April 2017 to April 2022
- P.O.S.T April 2017 to Present Basic Correctional Officer Training
- Corrections Recruiter February 2017 to Present Interviewing And Training New Correctional Officers
- Driver's License
Additional Information
- Skills
- Relationship building
- Complaint Procedures
- Positive language
- Telephone techniques
- Effective questioning
- Managing objections
- Customer satisfaction
- Web chatting
- Dionysius White
- Profession or Industry | Link to other online properties: Portfolio/Website/Blog
Timeline
CSR - Customer Service Representative
FUSION Medical Staffing
05.2022 - Current
Sales Manager/General Manager
Doltan Sales
05.2020 - 08.2022
Customer Service/Sales Supervisor
Badcock Home Furniture & More
08.2017 - 06.2020
Basic Corrections Training - Youth Leadership Program
Tift College
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