Alayna Troha
Englewood,Colorado
Summary
Experienced Residential Program Manager specializing in case management and communication. Enhanced individualized support for adults with IDD while fostering a collaborative team culture and ensuring regulatory compliance. Skilled in problem-solving and health advocacy to drive quality service delivery and client satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Residential Program Manager
Community Living Alternatives
01.2023 - Current
- Provide oversight for residential program services and maintain compliance with agency standards and regulatory guidelines.
- Supported caseload of 18 adults with intellectual and developmental disabilities (IDD) through person-centered care and service coordination, enhancing individualized support.
- Recruit, train, schedule, supervise, and retain residential staff and providers while maintaining supportive, accountable team culture.
- Assisted in developing, coordinating, and monitoring programs aligned with each individual's service plan, ensuring quality service delivery.
- Review and approve attendance and billing data while working closely with billing coordinator to maintain accurate tracking of billable units.
- Completed environmental checks of individual residences, ensuring compliance with agency and IDD standards and regulations to promote safety and well-being.
- Prepare and submit required monthly reports and documentation accurately and on time.
- Participate in rotating on-call schedule to provide support and respond to emergencies as needed.
- Contributed to overall success by actively engaging with team members and enhancing collaboration. and integrity of residential program by completing additional duties.
Event Management & Lead Server
Birdies
Westfield, IN
09.2021 - 04.2023
- Coordinated onsite event operations, managing staff assignments and optimizing guest flow.
- Assisted attendees throughout event process, ensuring a seamless experience.
- Resolved any issues that arose during the course of an event in a timely manner.
- Analyzed post-event feedback to refine planning procedures for future events.
- Led server team on Birdies dining floor, coordinating guest seating and table coverage.
- Managed guest concerns, resolving issues with calm communication and prompt follow-up.
- Trained new servers on Birdies service standards, menu knowledge, and guest care.
Education
Bachelor of Science - Counseling Psychology & Women And Gender Studies
Ball State University
Muncie, Indiana12-2018
Skills
- Case management
- Person centered planning
- Health advocacy
- Incident documentation
- Problem solving
- Effective communication
Certification
- Person Centered Planning
- QMAP (Qualified Medication Administration Personnel)
- First Aid and CPR
- MANE (Mistreatment, Abuse, Neglect, Exploitation)
Timeline
Residential Program Manager
Community Living Alternatives
01.2023 - Current
Event Management & Lead Server
Birdies
09.2021 - 04.2023
Bachelor of Science - Counseling Psychology & Women And Gender Studies
Ball State University