Alayn (Mike) Rodriguez
Cape Coral,FL
Summary
Innovative professional with several years of diverse experience with comprehensive experience in high-energy environments. Proven ability to create memorable customer experiences. Reliable team player and adaptable to changing needs, showcasing skills in multitasking and customer interaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
17
17
years of professional experience
Work History
Project Manager
AMR Repairs & More LLC.
Cape Coral, FL
10.2022 - Current
- Developed project plans and timelines to ensure adherence to milestones.
- Coordinated with vendors and contractors to ensure timely delivery of services and materials.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Field work including but not limited to prep, drywall removal, patch, and or replacement. Painting, cabinet and or vanity installs. Other miscellaneous interior repairs including minor electrical and plumbing work.
Sales Team Lead/ Finance Manager
Auto Advantage USA
1424 Viscaya Pkwy Cape Coral, FL 33990
01.2020 - 01.2023
- Led sales team to exceed quarterly targets through strategic planning and effective resource allocation.
- Developed training programs to enhance team performance and improve product knowledge among staff.
- Monitored key performance indicators to assess team productivity and drive continuous improvement initiatives.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
- Reduced lead response times by optimizing CRM processes, increasing overall lead conversion rates.
- Implemented creative incentive programs to motivate team members and drive exceptional sales results.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
Bartender/Server
Yucatan Bar & Grill
250 Old San Carlos Blvd. Fort Myers Beach, FL.
02.2009 - 03.2022
- Learned cocktail preparation techniques and drink recipes to enhance customer experience.
- Assisted in maintaining cleanliness and organization of bar area for efficient service.
- Familiarized with point-of-sale systems for accurate order processing and payment handling.
- Engaged with customers to build rapport and facilitate positive service interactions.
- Participated in team meetings to discuss service improvements and menu updates.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Education
Associate of Science - Education/Early Childhood Development
Florida SouthWestern State College
Fort Myers, FL05-2019
High School Diploma -
Cypress Lake Sr. High
Fort Myers, FL05-2004
Skills
- Effective multitasking
- Customer service
- Outgoing personality
- Team training and development
- Strong work ethic
- Efficient service in high-volume settings
- Strategic project planning
- Relationship building
- Coaching and mentoring
Timeline
Project Manager
AMR Repairs & More LLC.
10.2022 - Current
Sales Team Lead/ Finance Manager
Auto Advantage USA
01.2020 - 01.2023
Bartender/Server
Yucatan Bar & Grill
02.2009 - 03.2022
Associate of Science - Education/Early Childhood Development
Florida SouthWestern State College
High School Diploma -
Cypress Lake Sr. High