Alaysha Tribble

• Convert application approvals to in-process applications to eventually convert to loans
• Communicate with prospective customers by telephone and/or electronic methods to: Explain the refinance process and educate consumers on the benefits of refinancing with GLS. Provide assistance and guidance on all necessary documentation for the refinance process.
• Communicate with current applicants via phone, email, and other methods to: Ensure their refinance transaction is moving seamlessly through the origination process. Serve as a resource for inbound callers who have questions or concerns about their refinance transaction. Provide best-in-class service to process and finalize refinance transactions.
• Complete verifications, prepare documents, and maintain work logs in an effort to close refinance transactions
• Address funding issues, including escalating origination issues as necessary
• Maintain acceptable customer service levels and turnaround times to achieve volume targets
• Maintain electronic records and files that support work performed, results, and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments as required by the needs of the company or as directed by management

Manage the title process including receiving, sorting and verifying inbound titles. Review vehicle titles for accuracy and completeness of information, including VIN, odometer, and release of liens.

Process and prepare documents, such as business or government forms.

• Research, resolve, or report any discrepancies.
• Compile, sort, file and audit title records, as well as perform other elements of title management as required. Maintain and update title filing, inventory, and database systems, either manually or using the computer.
• Review titles before releasing them to Payoff Department to verify that all criteria have been met and documented.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Enhance productivity and demonstrate advanced proficiency by adapting to new technology and acquiring new technical skills through training. Pursue ongoing education to stay abreast of changes and trends in the industry.