Megan Miller
Pittsburgh,PA
Summary
Detail-oriented Client Relations and Operations Professional with experience in title and closing workflows within high-volume environments. Expert in coordinating stakeholders, managing time-sensitive communications, and resolving transaction issues to ensure seamless closings. Committed to delivering exceptional customer service and supporting fast-paced, cross-functional teams.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative (Client Relations – Refinance Closings)
BCHH Title
Pittsburgh, USA
10.2024 - Current
- Coordinated closing activities and next steps among multiple parties, ensuring files remained organized, accurate, and on schedule.
- Respond to title and closing-related questions by phone and email, providing timely support and clear communication
- Managed 50–100+ daily client interactions, prioritizing accuracy, responsiveness, and customer-focused service
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Prepared and reviewed closing documents including HUD-1 Settlement Statements for accuracy and compliance.
Deal Desk Specialist
Net Health
, Remote
07.2023 - 12.2023
- Reviewed proposals for accuracy and completeness to enable timely processing for client-facing and internal teams
- Provided timely updates and resolved issues to enhance client experience and maintain operational efficiency
- Coordinated multiple requests simultaneously while ensuring organization and adherence to deadlines
- Collaborated with team in a remote environment requiring strong communication, responsiveness, and attention to detail
Scheduling Manager
Empower Settlement Services
Pittsburgh, USA
06.2021 - 07.2023
- Coordinated high-volume scheduling operations with clients, notaries, and internal teams to meet time-sensitive workflow demands
- Managed daily workflow priorities and resolved scheduling conflicts to ensure timely completion of closing processes
- Supported onboarding and training of team members on scheduling procedures and operational best practices to enhance team readiness
- Maintained organized processes in a fast-paced environment while balancing competing priorities and deadlines
Education
Bachelor of Science - Healthcare Analytics
Carlow University
Pittsburgh, PASome College (No Degree) - Information Technology & Data Analytics
Southern New Hampshire University
Manchester, NH 01.2023 - 01.2026
Skills
- Closing coordination
- Transaction Support
- Real estate support
- Client support
- Client engagement
- Workflow coordination
- Microsoft Excel
- Microsoft Office
- Time management
- Attention to detail
- Phone & Email Communication
- Team collaboration
- Team training
- Conflict resolution
- Data analysis
- Customer service
- Scheduling coordination
- Business development
- Research
- Multi-line telephone operations
- Medical terminology
- Report creation
- Microsoft office expertise
- Adaptability and flexibility
- Report preparation
- Multitasking and organization
- Statistical modeling
Timeline
Customer Service Representative (Client Relations – Refinance Closings)
BCHH Title
10.2024 - Current
Deal Desk Specialist
Net Health
07.2023 - 12.2023
Some College (No Degree) - Information Technology & Data Analytics
Southern New Hampshire University
01.2023 - 01.2026
Scheduling Manager
Empower Settlement Services
06.2021 - 07.2023
Bachelor of Science - Healthcare Analytics
Carlow University