Brooke Croft
Customer Service Specialist
Madisonville,TN
Summary
I have a very customer service driven attitude with the willingness to further expand my customer service knowledge within the healthcare system. I have some but minimal previous knowledge of the healthcare systems working in my early career as a healthcare caregiver in a residential home. I am understanding of the compassion, communication skills & ever evolving nature of the healthcare system & it's clients that the healthcare industry calls for. I do great working independently or in a group setting with other coworkers & am very consciousness of time management & project deadlines & due dates. I am also very thorough with my work ethic & can work well when presented with a stressful, demanding, or time sensitive situation in the customer service field. I pride myself in giving the caller the 1 call resolution & am dedicated to exhausting all available resources to do so. I look forward to expanding my knowledge & familiarizing myself with the healthcare system & advancing my career choice.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Client Relations Specialist
Edfinancial Services
Remote, TN
06.2022 - Current
- Maintain a constant flow of customer calls with minimal wait times & addressing the customers concerns for student loan accounts
- Educating customers about billing, refinancing options & government assisted financing plans
- Making outbound calls to customers in regards to late & delinquent accounts in default status to discuss future payment options
- Responding to both customer & superior emails regarding account standings & resolutions
- Keeping in direct contact & close relations to all superior & fellow customer service colleagues to adhere to student loan policies
- Staying educated & up to date on new government funding programs & refinancing options to help better serve customers
Janitor/Commercial Cleaner
Diversified Maintenance Systems, LLC
Birmingham, AL
07.2015 - Current
- Empty trashcans and transported waste to collection areas
- Adhere to safety protocols, use of industrial cleaning products, following strict safety procedures resulting in zero complaints, hazards or lost-time accidents
- Maintain cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Adhere to daily facility checklists for cleaning floors including vacuuming & mopping
- Wiping down glass entryways, cubical & all mirrored hangings
Customer Service Representative/Technical Support
Elavon
Remote, TN
08.2021 - 05.2022
- Answered constant flow of customer calls with minimal wait times & assisted customers with payment processing
- Assisting merchants with credit/debit card transaction request information such as missing transactions, duplicate transactions, wrongfully entered transactions, refund requests, full card numbers to rerun transactions, etc
- Educate customers with new terminal features & setup
- Troubleshoot & diagnose terminal related errors associated with debit/credit card sales
- Walk merchants through a system download for terminal updates
- Consulted with outside parties to resolve discrepancies with transactions and create expert solutions
- Educated & answered merchants concern about billing to accounts, payment processing and support policies and procedures
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Sewing Machine Operator
Tellico Services Inc
Tellico Plains, TN
11.2018 - 08.2021
- Completed quick and safe threading and needling changing operations to keep production on schedule
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
- Supported performance targets by maintaining clean and neat work areas
Customer Service/Assistant Front Office Manager
King's Construction & Landscaping
Tellico Plains, TN
02.2010 - 10.2018
- Maintain positive customer relations by greeting customers with a positive attitude, addressing customer questions or concerns relating to onsite jobs, & promoting business products relating to customer inquiries
- Keeping in contact with the customer about scheduling jobs, tracking employees progression on jobs so to stay on schedule & making contact with customer after job completion to make sure all customer needs was met & job was completed to customer satisfaction
- Maintained professional demeanor by staying calm when handling dissatisfied customers & concerns
- Contacting customer base advising of new products arriving & current or future sales & promotions to be on the look out for
- Filing & maintaining customer documents & work orders so to stay on schedule & be organized
- Building spreadsheets to show incoming & outgoing finances for the business to educate business growth
- Assisted in managing employee payroll & customer account finances for business
Education
High School Diploma -
Tellico Plains High School
Skills
Meticulous to detail
undefinedTimeline
Customer Service Representative/Client Relations Specialist
Edfinancial Services
06.2022 - Current
Customer Service Representative/Technical Support
Elavon
08.2021 - 05.2022
Sewing Machine Operator
Tellico Services Inc
11.2018 - 08.2021
Janitor/Commercial Cleaner
Diversified Maintenance Systems, LLC
07.2015 - Current
Customer Service/Assistant Front Office Manager
King's Construction & Landscaping
02.2010 - 10.2018
High School Diploma -
Tellico Plains High School
Similar Profiles
Marcus L. BradleyMarcus L. Bradley
Customer Service Representative at Edfinancial ServicesCustomer Service Representative at Edfinancial Services
April DenkeApril Denke
Account Analyst at Edfinancial ServicesAccount Analyst at Edfinancial Services
Zamir TurnerZamir Turner
Senior Human Resources Generalist at Edfinancial ServicesSenior Human Resources Generalist at Edfinancial Services