Joel Santagado
Heiskell,Tennessee
Summary
Motivated and detail-oriented IT professional with hands-on experience in technical support, hardware installation, a Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
IT Support Technician
EdFinancial Services
06.2023 - 03.2024
- Counseled students and parents about financial aid options and program details.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Education
High School Diploma -
Dr Paul L. Kelley Volunteer Academy
Knoxville, TN05-2022
Information Technology Specialist Diploma -
Tennessee College of Applied Technology
Knoxville, TN01-2026
Skills
- Troubleshooting & Diagnostics
- Network Configuration & Security
- Ticketing Systems (eg, Jira, Freshdesk)
- Hardware Installation & Maintenance
- Windows OS & Microsoft Office Suite
- Data Privacy Principles
- Professional Phone & Email Etiquette
- Technical support
- Data entry
Timeline
IT Support Technician
EdFinancial Services
06.2023 - 03.2024
High School Diploma -
Dr Paul L. Kelley Volunteer Academy
Information Technology Specialist Diploma -
Tennessee College of Applied Technology
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