Loan Servicing Associate
Edfinancial Services
June 2004 - June 2013
- Managed loan servicing processes ensuring accuracy and compliance with regulations.
- Cross-trained in Loan Originations and Customer Service departments to enhance team efficiency.
- Executed customer inquiries and resolved issues to maintain high satisfaction levels.
- Assisted in developing training materials during internship with Human Resources team.
- Collaborated with team members to streamline loan processing procedures.
- Maintained detailed records and documentation for loan accounts and transactions.