Summary
Work History
Education
Skills
Timeline
Generic

Whitney Tanner

Knoxville,Tennessee

Summary

Detail-oriented Loan Servicing Associate with strong background in loan processing and customer service. Demonstrated ability to manage loan accounts with accuracy and compliance while enhancing team efficiency through cross-training. Proven collaborative skills in streamlining procedures and maintaining high satisfaction levels.

Work History

Loan Servicing Associate

Edfinancial Services
June 2004 - June 2013
  • Managed loan servicing processes ensuring accuracy and compliance with regulations.
  • Cross-trained in Loan Originations and Customer Service departments to enhance team efficiency.
  • Executed customer inquiries and resolved issues to maintain high satisfaction levels.
  • Assisted in developing training materials during internship with Human Resources team.
  • Collaborated with team members to streamline loan processing procedures.
  • Maintained detailed records and documentation for loan accounts and transactions.

Education

Bachelor of Science - Human Resources Management

Tennessee Wesleyan University
Athens, TN
05.2009

Skills

  • Attention to detail
  • Team collaboration
  • Loan processing
  • Customer service
  • Regulatory compliance
  • Record maintenance
  • Issue resolution
  • Process improvement
  • Training material development
  • Cross-department collaboration

Timeline

Loan Servicing Associate

Edfinancial Services
June 2004 - June 2013

Bachelor of Science - Human Resources Management

Tennessee Wesleyan University
Whitney Tanner